Client Representative On-line Reporting and Billing Expertise Agent

Req Id: 425601

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

**Company name**:Bell Canada
**Position profile**:514
**Salary group**:12
**Job location address**:1 Alexander Graham Bell, Verdun (Campus) or 5099 Creekbank RD 4, Mississauga
**Job status**:Regular - Full time
**Number of positions**:1
**Application deadline**:September 4, 2025
**Name of contact**:Krystel Giroux 514.786.7196

**********
**IMPORTANT**:
Employees who are surplus or potentially surplus (with an active 912M form) will be given priority consideration for this position. All other applicants will be considered at the end of the posting period if no surplus employee has been selected.

**********

**Name and description of the hiring department**:
The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.

The billing client representative is responsible to work, investigate and respond to customer billing inquiries. the dispute files until complete resolution. The representative must coordinate and work in collaboration with the various internal and external teams to ensure adequate and fast resolution of dispute files.

**Job Duties / Accountabilities**:

- Responsible for opening, treating and resolving billing inquiries for different types of services (IS, Professional Services, Broadband, Voice, Data, Portal)
- Analyze customer billing, requests and contracts to provide adequate explanations and information to customers
- Contact and assist customers with billing questions, issues until fully resolved
- Responsible for involving the various internal teams to determine the actions to be taken to resolve the request
- Assure follow-ups on requests within tight deadlines
- Responsible for escalating requests when required
- Document the files in a clear and concise manner
- Work in collaboration with the billing manager

**Essential Qualifications / Competencies**:

- Excellent ability to work in a team and in collaboration with different departments
- Excellent leadership and good ability to take decision
- Ability to perform multiple tasks simultaneously with changing priorities
- Ability to analyze and independently resolve errors
- Excellent knowledge in billing
- Excellent sense of organization and analysis
- Attention to detail
- Exceptional time management skills
- Resourcefulness, autonomy, reliability and professionalism
- Good judgment
- Enthusiasm and positive attitude
- Problems solving
- Ability to adapt to changes
- Strong work ethic/discipline and integrity
- Ability to manage stress and deal with ambiguity
- Excellent verbal and written communication skills
- Excellent customer service skills
- Knowledge of English oral and written without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications / Competencies**:

- Good knowledge of Bell products and services for business customers

**Working Conditions**:

- Monday to Friday; normal business hours
- Remote

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Full Time
**Job Location**:Canada : Quebec : Verdun
**Work Arrangement**: Remote
**Application Deadline**:09/04/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Verdun

**Bell, one of**Canada's Top 100 Employers.