Innovation Manager

About the Opportunity

**Job Type**: Permanent

Application Deadline: 09 February 2025

Title Innovation Manager

Department GPS Distribution Service and Support

Location Kingswood

Reports To GPS Distribution Service and Support Innovation Associate Director

Level Manager

Fidelity International offers world class investment solutions and retirement expertise. We are a privately owned, independent company, with the commitment and resources to provide the investment expertise, technology and service innovation needed to help our clients achieve their financial goals.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

Find out more about what we do, our history, and how you could be a part of our future at

About your team

Within GPS Distribution Service and Support, the Innovation team is responsible for tracking, overseeing and delivering change activity which impacts processes within the department - the activity includes regulatory change, strategic initiatives and tactical solutions. The team supports the GPS Distribution Service and Support department to embed change best practice, facilitate effective and comprehensive impact assessments, and deliver business readiness.

About your role

The role is to plan, deliver and track change activity within the department. This will include elements of communications, training, stakeholder management, process and procedural documentation, analysis and change reinforcement.

Business engagement is a key part of this role and you will be required to work with multiple internal business stakeholders, as well as clients as required, so communication, organisation and project management skills are essential.

About you

Key responsibilities
- Triage change requests using the sizing framework to determine the Innovation team’s involvement in the initiative.
- Initiate, evaluate and implement process changes to improve GPS Distribution Service and Support processes and efficiency, and to reduce duplication.
- Coach and support individuals through changes, manage resistance, and reinforce the change.
- Work closely with Risk and Governance to deliver change which reduces risk and improves the client experience.
- Liaising with internal and external stakeholders regarding timescales and deliverables, taking into account client requirements alongside operational processes.
- Orchestrate organisational adoption of new processes requiring behavioural and cultural change.
- Escalate where a change will add to operational debt and increase the cost to serve.
- Create and update process and procedural documentation reflecting changes that the team deliver.
- Adhere to the Enterprise Change and PMO framework, ensuring that all change managed by the Innovation team utilise the standards and guidelines.
- Keep client centricity at the centre of everything we do.
- Lead by example by demonstrating positive behaviours, proactively helping other team members, collaborating with other FIL teams, mentoring/coaching, assisting in introducing and embedding culture change from the Pecan programme.

Competencies (Compulsory)
- Minimum of 4 years DB/DC Pensions Administration experience.
- Knowledge of pension regulations and legislation.
- Excellent communication, particularly written, and listening skills.
- Strong attention to detail.
- Strong interpersonal, negotiation and people skills.
- Client facing experience.
- Awareness of project management and process improvement methodologies.
- Ability to identify and explain the impact of their actions and the customer needs within the role.
- An understanding of the risk control functions and regulatory aspect of the process.
- Advanced understanding of MS Office including PowerPoint.
- Able to make data driven recommendations.

Competencies (preferred)
- Project Management experience.
- Strong understanding of the FIL services provided, our products and services and is able to evidence use of this to shape decisions.
- Professional qualifications would be an advantage (e.g. APMI, ACII, FPC, QPA, CF1, FA2).
- Has the ability to guide and explain the customer journey.

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