Client Service Administrator
1 week ago
HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and the benefits of hearing devices._ **Scope** Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HPs) within the clinic and to head office. **KEY RESPONSIBILITIES** **Customer Service** - first point of contact for our clients and to provide them with the best customer service in the industry: - Greeting clients - Answering the telephone - Answering client queries **Appointments** - manage our client appointments and schedule the HP’s appointments: - Maintaining clinician’s schedules - Triaging all appointments - Changing appointments to accommodate client and clinic needs - Using telephone pathway to book initial client appointments - Contacting existing clients to schedule appropriate appointments. - Following protocols associated with the companies Telephone Performance Analysis, including and not limited to training, coaching, and evaluating. **Clinic Appearance** - responsible for the general maintenance of our clinics so that they are a first class hearing healthcare centre: - Daily cleaning and tidying as needed. - Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area. - Maintaining and ordering office and clinic supplies. **Hearing Professional and Administrative Support** - provide administrative support for the HPs in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC): - Opening and closing the HHC - Registering all new clients - Maintaining all paper files including creating, organizing, filing and destroying - Shipping and receiving - Tracking all orders through administration system and shipping log - Preparing orders for fittings - Assisting with local events as needed - Understanding and selling all ALDs - Providing basic hearing aid maintenance including cleaning/checks and tubing changes **Accounting and Third Party Insurance Support** - responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following: - Assisting with client estimates - Counting and reporting opening and closing cash float - Processing all payments; cash, cheque, post-dated cheques, credit card and debit card - Completing daily bank deposit slip completing physical deposit - Completing daily sales reconciliation on time and accurately - Completing monthly inventory and accounting controls - Understanding Debits and Credits - Having working to expert knowledge of all third-party insurance programs - Completing and submitting all third-party insurance forms - Following up on all outstanding third party claims **QUALIFICATIONS** - Post-secondary education in an applicable field - At least 2 years’ customer service experience - Organized, detail-oriented, and comfortable working with multiple priorities - A**A** **Accommodation** While we appreciate the interest of all applicants, only those selected for an interview will be contacted Monday to Friday, 9am - 5pm 40hours/week
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Client Services Coordinator
4 days ago
Etobicoke, Canada BLACKBIRD SECURITY INC. Full timeBlackbird Security is currently hiring a **Client Services Coordinator.** **Job Responsibilites**: - Build and maintain strong relationships with clients, ensuring their needs and expectations are met. - Deliver professional, friendly, and efficient service to all clients. - Handle client queries and promptly investigate and resolve complaints, escalating...
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Client Services Coordinator
2 weeks ago
Etobicoke, Canada Furniture Bank Full time**Furniture Bank is looking for a Client Service Coordinator to join our team!** The Client Services Coordinator plays a key role in ensuring a seamless and positive experience for our agency clients and agency partners. This position is responsible for overseeing the client intake process, coordinating deliveries, and supporting volunteers, while...
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Client Services Specialist
1 week ago
Etobicoke, Canada Bond Consulting Group Full timeBond Consulting Group, celebrating 20+ years in business, is the largest independent SR&ED-only firm in Canada, currently experiencing exponential growth. We are seeking a motivated and detail-oriented Client Services Specialist to join our dynamic team. In this role, you will serve as a bridge between clients and the company's SR&ED Analyst & Partners...
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National Service Administrator
2 weeks ago
Etobicoke, Canada Atlas-Apex Roofing Inc. Full time**National Service Administrator** **Company Overview** Atlas-Apex Roofing Inc. (Toronto) is a leading commercial/industrial roofing contractor with operations throughout Canada. With over 96 years of experience in the roofing business our success is measured on our ability to perform for our clients. Atlas-Apex has harnessed the power of technology,...
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National Service Administrator
6 days ago
Etobicoke, Canada Atlas-Apex Roofing Inc. Full time**National Service Administrator** **Company Overview** Atlas-Apex Roofing Inc. (Toronto) is a leading commercial/industrial roofing contractor with operations throughout Canada. With over 96 years of experience in the roofing business our success is measured on our ability to perform for our clients. Atlas-Apex has harnessed the power of technology,...
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Client Service Representative
1 week ago
Etobicoke, Canada PVS CONTRACTORS INC. Full time**MAKE YOUR MARK!** **Start your new career at PVS Contractors Inc.** PVS Contractors Inc is the leader in telecommunications network infrastructure services. We are currently seeking energetic, career-minded individuals for the role of a Client Services Representative, for our Client Services Team. **PRIMARY RESPONSIBILITIES**: - Lead, innovate, commit...
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Group Retirement Service Administrator
2 weeks ago
Etobicoke, Canada JONES DesLauriers Blevins Full timeBENEFIT from joining our growing team! We are hiring a **Group Retirement Service Administrator** in our Toronto office. The Group Retirement Service Administrator will provide support and service to group retirement clients. As an extension of our clients’ HR/Finance departments, the Group Retirement Service Administrator will support payroll and...
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Service Administrator
4 days ago
Etobicoke, Canada Équipement SMS inc Full timeAt SMS Equipment our Service Administrator are responsible for providing administrative support services as they relate to the work order and service functions within the Greater Toronto Area (GTA) branch. The GTA branch is located near Etobicoke, Ontario, and the position would work Monday to Friday, 8 hours per day. - Work order processes. Opening and...
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Etobicoke, Canada NeuroChangers Etobicoke Full timeNeuroChangers is fast paced interdisciplinary clinic with a focus on helping those with neurological and complex orthopaedic conditions. We are looking to add an energetic, friendly and compassionate front desk administrator/ client experience coordinator to our team. Job Responsbilities Include: - communicating with clinic director and clinicians...
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Receptionist/administrator
6 days ago
Etobicoke, Canada Transit Spring Service Ltd Full timeWe're looking to hire someone to work in our shop office to answer the phone, greet customers and handle day to day clerical duties. **Salary**: $18.00-$20.00 per hour **Benefits**: - Extended health care Schedule: - 10 hour shift - Day shift - Monday to Friday Ability to commute/relocate: - Etobicoke, ON: reliably commute or plan to relocate before...
