Dining Room Server

1 week ago

Banff, Canada Capilano Group -Lodges Full time

**Dining Room Server**
**Department**:Dining Room
**Reports to**:Dining Room Supervisor

**General Description**:
The **Dining Room Server**is part of the **Moraine Lake Lodge** fine dining team responsible for guest and food service for the dining room. The main duties include; morning continental breakfast service, a la carte dinner and wine service, and bussing of tables, cleanliness and organization of dining room, proper food handling procedures, up selling, following opening and closing procedures and providing a seamless guest experience.

**Essential Duties and Responsibilities**:
**Guest Service & Operations**
- Greet guests and contribute to a positive experience by connecting with our guests, offering excellent product knowledge, beverage options & pairings, as well as providing local area knowledge,
- Accurately take dining room reservations,
- Suggestive selling, up selling and menu promotions to suit your guests,
- Strong menu knowledge and beverage pairings offered to guests, make note of special requests and follow up on any menu questions/suggestions,
- Prepare and deliver all beverages in a timely manner, follow wine service steps as needed,
- Responsible for full table service (order taking, food runner and bussing/clearing tables),
- Ensure quality assurance checks are completed in a timely manner,
- Open communication (with a sense of urgency) with Dining Room Supervisor and/or Executive Chef to address all guest needs, complaints or suggestions as they arise,
- Efficiently operate dining room POS (Five Star) system and complete cash-out at end of shift,
- Assist in maintaining service standards for breakfast buffet,
- All other duties as assigned by the Dining Room Supervisor

**Qualifications**:

- Must be 100% guest service oriented, have excellent people skills with a positive & upbeat personality,
- Minimum 2 years of fine dining serving experience, with Five Star POS knowledge
- Wine service experience required,
- “Serving it Right” Certificate
- Previous tourism/hospitality experience, an asset
- CPR and First Aid Certificate an asset
- Second language is an asset.

**Working Conditions**:

- Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business,
- While performing the duties of this position, Team Members are required to be on their feet for extended periods of time,
- Ability to work with outside with varying weather conditions (ex. Extreme Heat, Extreme Cold, Rain, Snow),
- Occasionally required to lift and carry up to 50lbs,
- Occasionally required to lift and climb a step ladder or step stool.

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