Customer Experience Manager

7 days ago

Saskatoon, Canada Scotiabank Full time

Requisition ID: 176993 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you’ll be doing Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. Is this role right for you? In this role you will: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options What’s in it for you? - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Saskatchewan : Saskatoon Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Customer Service Representative

    19 hours ago

    Saskatoon, Canada Luno Customer Acquisitions Inc. Full time

    **Customer service and support roles - immediate openings! We are located in Saskatoon - we just expanded to Canada and took on additional client!** **REQUIREMENTS**: - **No experience required**. We are ready to train! - Must have a high school diploma or equivalent. - Be authorized to work in Canada. - Background check required. - Grit and Motivation -...

  • Customer Experience Manager

    3 days ago

    Saskatoon, Canada Michaels Stores Full time

    Store - SASKATOON, SK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience

    5 days ago

    Saskatoon, Canada Centennial Plumbing, Heating and Electrical Full time

    **Job Title**: Customer Experience & Marketing Manager **Location**: Saskatoon, SK **Type**: Full-Time (Maternity Leave Coverage with Strong Potential for Ongoing Role) **Reports To**: CEO **Overview** Centennial Plumbing, Heating & Electrical is hiring a **Customer Experience & Marketing Manager** to lead the full customer journey — from first...

  • Customer Experience Manager

    5 days ago

    Saskatoon, Canada Michaels of Canada, ULC. Full time

    Store - SASKATOON, SK We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...

  • Customer Experience Manager

    1 week ago

    Saskatoon, Canada Michaels of Canada, ULC. Full time

    Store - Saskatoon-West, SK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Representative

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Enterprise Holdings Full time $36,000 - $72,000 per year

    OverviewThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CXR will gain knowledge...

  • Customer Experience Associate

    1 week ago

    Saskatoon, Canada Cushman & Wakefield Full time

    **Job Title** Customer Experience Associate **Job Description Summary** The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants within their assigned portfolio. The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided....

  • Customer Experience Supervisor

    1 week ago

    Saskatoon, Canada Centennial Plumbing, Heating & Electrical Full time

    Job Title: Customer Experience Supervisor Location: Saskatoon, SK Type: Full-Time Reports To: Customer ExperienceManager Overview Centennial Plumbing, Heating & Electrical is hiring a Customer Experience Supervisor to help lead our Communication Centre team and deliver exceptional client experiences from first call to confirmed appointment. As a core...

  • Customer Experience Leader

    19 hours ago

    Saskatoon, Canada Indigo Books & Music Full time

    **Company Description** Location: Coles - Lawson Hights Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...

  • Customer Experience Lead

    1 week ago

    Saskatoon, Canada Laura Canada Full time

    Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian...