Account Manager

1 week ago

Longueuil, Canada SunSource Full time

Industrial equipment repair and service industry serving automotive, steel, aircraft, tire & rubber, pulp & paper and food & beverage companies is seeking an individual to fill the position of a Technical Account Manager for K+S Services at Pratt & Whitney Longueuil, Quebec (Montreal locations). The Technical Account Manager position will have hands on responsibility to act as the on-site primary liaison between company and the customer on all day to day operations.

**Essential Functions and Job Requirements**:

- Building relationships with customers to provide quality customer service.
- Review and identify potential sales and service opportunities.
- Ship, receive and expedite all orders as needed.
- Manage internal database, ensuring data input accuracy and integrity.
- Process repair order approvals daily.
- Actively participate in plant sponsored initiatives, meetings, and activities.
- Work with customer to improve their reliability, machine uptime, and Introduce cost savings initiatives.
- Create process improvements based on data and logic.
- Proficient in all Microsoft Office programs and the skills to grasp customer software quickly.
- Quality training is a plus.
- Manufacturing experience is preferred
- U.S Citizen
- Must have proven track record with building relationships with Customers
- Secondary technical or mechanical level training in manufacturing related fields preferred
- Motivated by reliability, predictive maintenance and problem solving

**Additional**
- Maintain STAMP database
- Oversee and inventory customer’s repairable assets
- Maintain working relationships with customers purchasing, maintenance and engineering departments
- Set up spare parts strategies with customer to promote K+S repair vs new
- Report out on KPI’s, including customer cost savings

We are an equal opportunity employer M/F/V/D. All qualified applicants will be receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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