Manager, Surgical Information Program

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Within OH, the Information Management, Data and Analytics Support Portfolio (IMDA) supports the design, implementation, and management of provincial information management/information technology solutions on behalf of the Ministry of Health (Ministry). In collaboration with OH and system partners, IMDA has developed and defined near real time data collection standards, methodology, tools, and business practices imperative to ensure high quality data is readily available to a wide variety of healthcare stakeholders. Our unique approach to data lifecycle management (acquisition, management, and utilization) provides meaningful information to provincial health system stakeholders to improve access, performance, efficiency, and quality of care. Our work guides real-time decision making and planning; informs the evaluation of healthcare system performance; and offers recommendations to ensure a sustainable healthcare future.
- IMDA is responsible for the IM/IT initiatives that support the Ontario Wait Time Strategy, the Emergency Room/Alternate Level of Care (ER/ALC) Information Strategy, and the Patient First Act. IMDA manages the Wait Time Information System (WTIS) which captures wait times for surgical, emergency room and diagnostic imaging (DI) cases along with efficiencies for DI from facilities across Ontario. IMDA is also supported by the Surgical Efficiency Targets Program (SETP) which supports the measurement and reporting of Operating Room performance across the province. This information is used by the Ministry, Regions, facilities, and other stakeholders to inform performance improvement strategies for reducing wait times and improving efficiencies for services in Ontario.
- Reporting to the Director of Information Programs, the Manager of the Surgical Information Program (SIP), will be responsible for managing the surgical portfolio within IMDA. This will involve creating/evolving provincial data standards and definitions, clarifying health system information needs, providing provincial recommendations to senior leadership based upon qualitative and quantitative data, being a trusted partner for health system stakeholders, and identifying opportunities to drive access to care performance in Ontario. As part of this role, the Manager supports the creation and execution of multi-dimensional operational, project, and strategic plans aligned to support OH’s Health System Performance and Planning (HSPS) strategy and bring customer-centric philosophy and leading practices to the work. The Manager will provide leadership and development of initiatives and operational activities to support program goals through extensive stakeholder relationships and translating Ministry and clinical guidance into prioritized action with tangible benefits for Ontario patients. The Manager will also be responsible for leading, developing and coaching a high-performance service team.

Here is what you will be doing:
- As a member of the Information Programs Leadership Team within IMDA, the Manager will formulate, direct, and participate in the development and implementation of strategic goals and operational objectives for IMDA products and services in relation to data collected and reported that affects the SIP.-
- Provide overall SIP leadership and decision making to enable the development and execution of operational, strategic, and project initiative goals.-
- Provide exceptional leadership, analytical, tactical, and critical strategic thinking, problem-solving techniques, and facilitation skills to manage and lead the planning, implementation, and associated evolution of complex provincial information management initiatives of medium to large scope.-
- Create recommendations and insights for the SIP by leveraging qualitative and quantitative data/information.-
- Identifies improvement opportunities for the SIP and escalates key issues/risks to the Director; proposes and executes solutions to address challenges or mitigate risks; manage risks by monitoring and implementing mitigation plans to identify, track, and resolve potential problems.-
- Collaborates and develop strong relationships and engages a diverse set of stakeholder groups (internal and external), either to collaborate on delivery of key activities or to solicit support and buy-in for operational/ program activities (organizes and/or participates in committees as required).-
- Monitors operational/program performance; provides status updates and reports to variety of audiences (i.e. Ministry, OH Executive, Board Reports); ensures timely completion of team deliverables.-
- Identify emerging trends and best practices in surgical landscape in Ontario and implications on OH strategies.-
- Adopt ownership of provincial performance information to represent key critical trends and issues, and advocate change to better surgical patient experience.-
- Coach staff to ensure continuous quality impro