Lab Support Tech

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Reporting to the Senior Manager, Lab Engineering, as a Lab Support Technician, you will provide lab support onsite in Ottawa to the Ciena India team. The night shifts range from 10 p.m. to 6 a.m., 12 a.m. to 8 a.m. and/or 2 a.m. to 10 a.m., affording first level support to offshore customers (primarily the Product Verification and Software Design teams) within the Ciena labs. Your hours of work and holidays will follow the standard India work week and statutory holiday calendar observed in that country.

Duties include:

- You will answer the Lab Support line, addressing in lab support requests and basic trouble shooting of lab equipment including Infrastructure and equipment under design or test.
- You will provide support for all issues originating from the lab user community, including but not limited to:

- Reconfiguring of Ciena Optical systems based on detailed information and/or drawings provided by system owners or project primes
- Investigation and resolution of network infrastructure including ethernet connectivity and terminal server/serial port access on all lab equipment
- Investigation and resolution of basic computing issues, test equipment and signal source issues.
- Installation of software loads SW on Ciena equipment
- Troubleshooting and repair of failed circuit packs
- Provide guidance to the lab user community on lab processes
- Locate equipment within the lab, including installation, removal, relocation, inventory and equipment maintenance.
- Run, connect, clean, troubleshoot optical fibers
- Maintenance of accurate records of specific details of all support requests.

The Must Haves:

- Minimum College Diploma as a Technician coupled with proven experience in R&D lab management and support organizations.
- Extensive knowledge of R&D lab environments
- Strong working knowledge of Ciena Optical Products
- Working knowledge of corporate tools such as JIRA and GEMS
- Ability to work core India hours, 11pm-7am EST., and other shifts as required, following Ciena India work schedule, and vacation times.

Compensation and Benefits

The hourly pay range for this position is $23.50/hr - 37.54/hr CAD.
Night-shift premium will also be added.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

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