Collections Specialist

**POSITION: BANK / GOVERNMENT / MINISTRY OF FINANCE COLLECTIONS SPECIALIST**

The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Job Type**:Full Time, Permanent, On site**

Job Location**:40 West Wilmot Street, Richmond Hill, Ontario**

Hours**:40 hours**

Salary**:Competitive salary and health benefits plus commission and bonuses.**

**Required Hours**:
Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

**Job Duties**:

- Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
- Maintain compliance by use of proper policy, procedures, and script.
- Accurately record all details of communications and activities within the system
- Proactively monitor and investigate accounts to locate pertinent information to aid collection
- Utilize various trace tools to locate consumer information
- Identify cases for special handling according to company criteria, including legal actions and asset attachment
- Maintain a clean and secure work environment
- Ensure collection goals are obtained

**Required Experience**:

- 3-5 years high volume corporate third-party debt collections experience
- Knowledge of billing and collections procedures
- Accounts Receivable knowledge/experience
- Strong negotiation and customer service skills
- Excellent verbal and written communication skills
- Strong attention to detail, organized, efficient and able to multi-task
- Excellent customer service skills
- Goal-oriented
- Proficient computer skills
- Experience using CUBS or DRS systems an asset
- Bilingualism is an asset

**Benefits**:

- Competitive salary, paid training, and a bonus and commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Staff BBQ and Company Events
- Free on-site parking
- Group Benefits (health, life, dental insurance plan)
- Paid time off.
- Ongoing training and career advancement opportunities

**Seize the opportunity to advance your career in financial services**

**Come join our team**
- NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise._ _Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Supplemental pay types:

- Commission pay

Application question(s):

- How many years of Third Party Debt Collection experience do you have?
- How soon can you start?
- What is your salary expectation?
- Which ethnic group do you identify with?

**Experience**:

- Debt Collections: 3 years (preferred)
- Accounts Receivable: 3 years (preferred)
- Payment Negotiation: 3 years (preferred)
- Outbound Call Centre: 3 years (preferred)

**Language**:

- English Fluently (required)

Work Location: In person