Manager, Recoveries Operations

4 days ago

Stratford, Canada Information Services Corporation Full time

Company Name:
UPLevel Contact Center Solutions Inc.

Summary:
The Manager of Recoveries Operations investigates value propositions associated with existing and new recovery programs within existing markets and expanding into new markets. This role defines objectives to gain market share, maximize profitability and executes plans to make those objective achievable. The Manager of Recoveries Operations will lead the debt recovery/collections team, providing guidance, mentorship, and structure support for the various teams, ensuring the performance of all programs.

Major Activities:
As a vital team member of the UpLevel, the Manager of Recoveries Operations is responsible for the following:

- Lead and participate in client meetings
- Design, direct, and implement program forecasting
- Strategize performance monitoring of the various programs including but not limited to, creating client score cards, performing KPI analyses, overseeing and monitoring data analytics, providing reports for clients and responding / rectifying performance issues
- Responsible for client program crisis prevention management and troubleshooting strategies
- Ongoing evaluation of compliance and with client contracts and legislation
- Contribute to processes and collaborate to organization’s goals, vision, and profitability
- Responsible for long term vision of the debt recovery function and oversight of innovation including growth strategies
- Support ongoing growth opportunities through prospective client presentations, meetings, data requests and analysis expertise
- Ensure confidentiality of client information
- Oversee and direct client audit processes
- Participate in RFP processes

Knowledge:

- Experience leading a debt recovery/collections team
- Extensive knowledge of the financial / collections industry
- 5+ years in business development and/or business analytics and/or related field
- Ability to lead business unit initiatives, including ongoing process improvement and integration of project or corporate initiatives

Employees hired after November 8, 2021 are required to be fully vaccinated against COVID-19 or to have an approved exemption before beginning work in-person with the Employer.

This job will be posted until filled.

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