Customer Service Trainee

1 week ago


Edmonton, Canada Somrav Marketing Solutions Inc Full time

We are a business consulting firm that partners with industry leaders in the telecommunications field, utilizing our personalized sales strategies to drive their goals and growth. As our team is expanding, we are seeking a future-focused Customer Service Trainee to join our team immediately

As a Customer Service Trainee, we will ensure you are fully equipped with a full understanding of all products at our disposal, as well as capable of handling any questions that may come your way. You’ll be a focal point of our business, managing customer accounts and working with other Customer Service Trainees to deliver effective and creative sales campaigns. If you are someone who is looking for direct consumer interactions, team-building opportunities, and loves to tackle new challenges, this is the time to start taking control of what you want moving forward as a Customer Service Trainee

**Key Responsibilities of a Customer Service Trainee**:

- Engage with existing & new consumers directly to promote the wide array of products and services we offer
- Represent the brand professionally and enthusiastically in all sales and customer service interactions
- Develop and execute sales strategies to drive business growth and maximize revenue
- Display thorough product knowledge when responding to customer inquiries
- Gather customer feedback to provide valuable insight to the marketing, sales, and management team for areas of improvement
- Build strong relationships with clients, ensuring long-term customer satisfaction and loyalty
- Work collaboratively with senior Customer Service Trainee teams to analyze market trends and adapt sales strategies
- Assist in the development of junior Customer Service Trainees by monitoring their sales performance and customer service metrics

**Qualifications of a Customer Service Trainee**:

- Experience interacting with consumers directly is preferred
- Experience as a Customer Service Trainee, in sales, and/or brand advocacy is preferred
- Outgoing & energetic personality, and a passion for interacting with people
- A strong work ethic, self-motivation, and the drive to develop leadership abilities
- Strong interpersonal skills within a team and amongst a diverse consumer base
- Versatility and comfort with multitasking and taking on multiple tasks

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person


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