Documentation Management Supervisor

Administration
- Montreal, QC
- 15327BR

**About the role**
- Responsible for personnel management activities of the Technical Records Department such as: scheduling, personnel actions (hiring, training and development) and supervising all the activities to technical library and technical archives
- Conduct internal self-verification in the Technical Records Department and ensuring that internal & Externals regulatory requirements are met (Maintenance Policy Manual (MPM)/ Transport Canada Civil Aviation (TCCA)/ Federal Aviation Administration (FAA)...)
- Preparing and following monthly business and department Key Performance Indicator’s (KPI's)
- Responsible for maintaining a record keeping system that will always conform to Civil Aviation Regulations
- Responsible to ensure adequate archiving all completed engine technical records in an approved manner
- Liaise with the Quality Department as appropriate to ensure that all the regulatory requirements are met
- Participate in all required meetings
- Manage customer request for Technical Records
- Regularly review team performance, lessons learned to optimize efficiency and best practice sharing across services teams
- Reviewing internal processes and systems to ensure they are fit for purpose and collaborate with training, quality, and product innovation to influence improvements
- Managing all engine lines, and reproducing documentation for Lockheed Martin Commercial Engine Solutions (LMCES) shop, and Customer Requirements
- Developing the Quality & Commercial Standards, and Involved in the Purchase/Lease/Sell of Engines & Parts for supporting Customer Contracts
- Plan, prioritize and manage project workloads internally and across multiple clients
- Ensuring project delivery meet/exceed customer expectations - quality, velocity, reliability is delivered within set parameters
- Resource planning - bringing together the right mix of expertise/capability across the teams to deliver project priorities
- Participate in the development of recommendations for corrective and preventative actions to respond to internal & external findings
- Lead Various Projects across the Business for Continuous Improvement
- May participate in inspections and internal and external audits of regulatory/certification bodies, subcontractors, vendors, and suppliers of products and services
- Redaction and revision of internal processes.

**What you bring to the role**
- Minimum of 5 years maintenance records experience.
- Minimum of 2 years in a supervising role
- strong knowledge on archival, retention and compliance issues
- Good communication skills (internal and external customers).

Other:

- Excellent judgment, decision-making, training/mentoring skills and verbal/written communication skills
- Strong leadership, organizational skills and detail oriented
- Able to prioritize workload and manage multiple tasks.

**Additional skills desired for the role**
- Records & information management certificate.
- Engine/aircraft maintenance records is an asset.
- Maintenance records life cycle is an asset.
- Ability to coach and mentor the team to let the team make a difference
- Role model values in action - support, transparency, and respect
- Experience with supervising a union-represented group of employees is an asset
- Leadership - team management, Impact and Influence
- Ability to summarize, Organizational planning and Problem solver
- Capacity to delegate, Awareness of controls and Priority Management
- Organizational skills and Project Management

**Language Requirements in Quebec**
- Intermediate level knowledge of English is necessary for aeronautical personnel to meet regulatory requirements, understand technical procedures and instructions, and document entries regarding work performed on the aeronautical product for customers outside Quebec.

**What we offer you**
- We walk our talk when it comes to work/life balance Your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team as a Regular Full-Time employee:
- Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time
- Competitive compensation
- Time to recharge with vacation, personal days, holidays, and parental leaves
- Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with:

- Virtual Health Care (24/7 access to medical professionals)
- A Wellness Spending Account to aid in your wellness journey
- Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
- Medical Travel Insurance
- Onsite fitness facilities at our main office locations
- A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Ad