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Immigration Caseworker

3 weeks ago

North York, Canada Z2H AI INC. Full time

We are seeking a highly organized and proactive **Immigration Caseworker**to support our Regulated Canadian Immigration Consultant (RCIC) and team in managing a wide range of immigration cases. This role requires excellent communication skills, strong document handling, administrative abilities, and an understanding of Canadian immigration procedures.

**Key Responsibilities**
- **immigration Case Management**_
- Draft submission letters and provide detailed documentation checklists tailored to various immigration programs.
- Analyze GCMS/ATIP notes to identify case-specific issues and assist RCIC with case strategies.
- Submit webforms, upload documents, and handle IRCC communications on behalf of clients.
- Calculate CRS/EOI scores and advise RCIC on program suitability and draw trends.
- Conduct research on federal and provincial programs including OINP, RNIP, Home Care Worker Pilot, FCIP, and PEQ.
- **Administrative & Team Support**_
- Supervise and delegate tasks to junior staff (team of 5) to ensure workflow efficiency and timely file progression.
- Track and maintain up-to-date client information using internal systems and spreadsheets.
- Monitor client billing, manage financial transfers between trust and general accounts, and resolve payment issues through direct communication.
- Prepare and review invoices, client contracts, monthly reports, and reliability records.
- Support RCIC with case audits, license renewals, and client account reconciliation.
- **Client Communication & Relationship Management**_
- Prepare summaries for consultations and manage reception duties for walk-in and virtual inquiries.
- Prioritize tasks based on RCIC’s instructions, case deadlines, and complexity.
- **Digital Content & Compliance**_
- Create and manage social media content (WeChat & RED/Xiaohongshu), increasing visibility and engagement
- Post and update LMIA job advertisements in compliance with ESDC requirements.
- Assist with developing prompt-based AI support tools and automation templates.

**Qualifications**:

- Diploma or Degree in Business Administration Immigration Law, Legal Administration, International Relations, or related field
- 1+ years of experience in immigration case management or consulting (preferred)
- Fluency in English and Mandarin (written and spoken) required
- Excellent attention to detail, organizational skills, and ability to manage multiple files
- Experience with IRCC portals, ATIP requests, and case research
- Strong MS Office and digital literacy; experience with Chinese social media platforms an asset
- Positive attitude, client-first approach, and ability to work independently and as part of a team

**Job Types**: Full-time, Permanent

Pay: $55,827.30-$98,989.82 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person