Project Management Office Lead

Description of Duties and Responsibilities:
The key duties and responsibilities include, but are not limited to, the following:

- Build on the work done to date in maintaining and overseeing the Program Management Office “PMO”, This means ensuring processes, tools and templates are in place and followed to support the managing of program activities and deliverables over the life cycle of the program. This includes managing the overall program and ensuring each individual project workstream/component is managed using appropriate tools and discipline. Also includes managing overall project cost, schedule, and scope with controlled risk.
- Maintain and oversee program management framework using ‘agile’ practices for driving program deliverables.
- Oversee and maintain the overall program delivery schedule by integrating with each individual work-stream schedule and clearly communicating timeframes, resourcing, dependencies, and critical paths to Program decision makers. Track and report status, identify issues and plans for addressing issues, and provide reporting at various levels of detail depending on the audience.
- Facilitate identifying, addressing, and de-escalating program risks and issues, assessing implications, and coordinating and tracking actions as required by all impacted parties.
- Support Directors/Program Project Managers in overseeing the provision of all resources for the project (internal, vendor, other contractors, any other third party/seconded resources), ensure project resources align with statements of work including roll-on and roll-off, ensure clarity of roles and responsibilities, and track the status of resource usage against budgets.
- Support Directors/Program Project Managers in reviewing and maintaining all statements of work for all project activities and ensuring all project work-stream schedules reflect the agreed statements.
- Coordinate with senior program leadership for the review of and approval of all significant change requests, documenting the approvals and ensuring schedules, statements of work, and resourcing are adjusted accordingly.
- Manage and report on all program financials, including forecasts, reporting actuals, and explaining variances to budgets.
- Support in preparing for and managing change associated with the Modernization initiative including:

- Assessing change readiness across all parts of the program and all areas impacted by Payout Modernization;
- Identifying related issues and risks, in collaboration Enterprise Risk Management (ERM) team;
- Developing appropriate change interventions to support preparing and equipping management and staff to effectively deal with the changes they will be facing;
- Monitoring attitudes and behaviors, and informing the project team and management on emerging change issues and advising on appropriate actions to take;
- Providing input and related content to the Communications representatives on the project
- Providing an integrated view, across all program streams, of change issues and related interventions, and advising on appropriate coordination.
- Support the coordination of all Payout Modernization communication, both internal and external, working closely with broader communications and Member/Stakeholder relations staff.
- Maintain the Payout Modernization ‘case for proceeding’ and Payout Modernization Roadmap, up-dating as the program proceeds and ensuring alignment to the business drivers and vision across the organization.
- Coordinate the governance process for Payout Modernization, prepare reporting for governing bodies (in collaboration with EPMO), and ensuring actions are captured, assigned, and tracked.
- Provide support to the procurement staff in the procurement and management of third-party and technical infrastructure support for the Payout Modernization initiative, including on-going support arrangements for Payout Modernization during and post-implementation.
- Develop and manage a periodic assessment of the quality of work and satisfaction with vendor and wider team performance, identifying issues and remedial actions, and coordinating actions to address issues.
- Oversee the implementation of the integrated target operating model (TOM), and ensure appropriate transition plans are developed, readiness is assessed, and transition is managed across all effected parties.

Additional Resource Requirements:

- Post-secondary degree/diploma in a related field
- PMP certification
- Experience as an IT Project Manager
- Certified Scrum Master would be considered an asset.