Client Services Trainer

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

- Competitive starting salary.
- A comprehensive health benefit package.
- Hybrid work environment, flexible work schedules.
- Fully equipped onsite fitness center.
- Casual dress code to promote diversity and inclusivity.
- Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

DUTIES AND RESPONSIBILITIES
- Training & Development:

- Design, facilitate, and continuously improve training programs for all Client Services employees with a focus on ensuring that users successfully embrace and effectively use new systems, tools and processes.
- Utilize a variety of instructional methods including in-person workshops, e-learning modules, and webinars.
- Develop and maintain all training materials, procedure manuals, system documentation, and business readiness documentation, ensuring they are current and clear.
- Manage the training component of the onboarding process for new hires.
- Business & Systems Analysis:

- Act as a key participant in departmental and corporate projects, representing the needs of the Client Services department.
- Analyze business processes, identify inefficiencies, and recommend solutions.
- Gather and document detailed business requirements for new systems or enhancements to existing ones.
- Testing & Quality Assurance:

- Develop comprehensive test strategies, plans, and test cases (Functional, Regression, User Acceptance, End-to-End).
- Execute testing, document results, and manage the defect resolution process to ensure high-quality system releases.
- Departmental Support:

- Assist department leadership by handling escalated inquiries and providing support to team members.
- Act as a change champion to help people overcome resistance to change and learn new ways of working.

SKILLS, QUALIFICATIONS & DESIRABLE ATTRIBUTES
- Post-secondary education in Business Administration, Business Analyst or related field. An equivalent combination of education and 2-3 years related experience will be considered.
- Demonstrated experience in corporate training, instructional design, or employee development.
- Proven experience in a business analysis, systems analysis, or a similar role.
- Strong understanding of the software development lifecycle (SDLC) and various testing methodologies.
- Exceptional communication, presentation, and facilitation skills.
- Ability to translate complex technical information into easily understandable content for non-technical users.
- Highly organized, with a proven ability to manage multiple priorities in a project-based environment.
- Experience in insurance, financial services, or a related industry is a strong asset.

Ready to Apply? We are excited to meet you
Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.