Insurance Claims Specialist

At Morison Insurance, our Team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all of our decisions and day-to-day operations are based on our 5 core values: GO BEYOND, EVOLVE, OWN IT, OUR PROMISE, UNIFIED.

We are seeking a team member who exemplifies and believes in our values to join our team as an **Insurance Claims Specialist**

The **Insurance Claim Specialist **will support our Personal Lines Client Account Managers by proactively assisting clients through all aspects of a claim - from the initial report to the final settlement, and beyond. This position will also provide learning and development opportunities for an individual looking to advance their career.

**Position Responsibilities**

We are looking for a team player who can manage the following responsibilities:

- Offer professional guidance to our clients through claims counselling conversations
- Consistently provide quality customer service by clearly communicating with our clients, outlining expectations and next steps
- Accurately request and obtain required information from the client in order to issue New Loss Notice to the insurance company
- Promptly issue and report new claims to the insurance company
- Contact our customers within 24 hours of the initial report to ensure that an adjuster has been in contact and the claim is progressing smoothly. Maintain customer contact during the claim and follow up to ensure the claim went smoothly
- Effectively communicate with Claim Adjusters
- Assist clients with any challenges that may arise during the process and escalate any required items to the adjuster, or claims manager, when necessary
- Update managers on any issues that may require escalation. Keep the client account manager updated regarding the claim.
- Strive to make the claims experience an efficient and positive one
- Thoroughly document all conversations using the EPIC & Blue Butler systems
- Update the broker management system by accurately capturing and inputting claims data/information
- Share any notable issues throughout the claims process with the dedicated Client Account Manager
- Administer Proof of Loss and claim cheque requirements, when required
- Upon settlement, connect clients with their dedicated Client Account Manager for resultant changes to their policy
- Provide additional support through other Broker related responsibilities, as necessary

**Skills & Requirements For You To Succeed**
- RIBO license required, other industry designations such as CAIB or CIP would be an asset
- A college diploma, university degree, or equivalent work experience
- **Minimum 3 years **of insurance experience with strong claim and coverage knowledge in all lines of Personal Insurance.
- Possess strong problem-solving and verbal communication skills
- Effective interpersonal skills including listening, empathy, tact & diplomacy
- A positive and keen attitude to meet our customers’ needs
- Strong organizational skills with attention to detail and accuracy
- An ability to quickly adapt and work effectively in a fast-paced environment

**Values We Live By**
- Go Beyond - Be exceptional, shine brightly
- Evolve - Think outside the box
- Own It - Empowered to deliver
- Our Promise - Do the right thing
- Unified - Together as one

**What We Offer**
- Team Environment
- A growing insurance brokerage with access to many markets
- Continuing education
- Modern offices and technology that supports teamwork, skills development and collaboration
- A competitive salary
- RRSP Matching Plan
- Group Benefits Plan (health, dental, vision)
- Employee Assistance program
- 4-weeks of vacation
- Paid personal days and extra days off at Christmas
- Monday to Friday work schedule - 8:30am - 4:30pm
- Our offices close early on Fridays of long weekends from May to October
- Full commission on employee home and auto policies
- Exciting company social events

**Accommodations