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Systems Analyst
2 weeks ago
Duties & Responsibilities
- VoIP System Installation: Install, configure, and maintain VoIP systems and equipment, including network equipment and phones.
- Configuration: Administer and optimize call flow design to deliver top-notch customer experiences.
- Technical Support: Provide technical support to end-users and clients regarding VoIP system functionality, troubleshooting, and issue resolution.
- Network Integration: Integrate VoIP and collaboration solutions with existing network infrastructure to ensure seamless communication across the organization.
- Quality Assurance: Monitor and maintain the quality and reliability of VoIP services, addressing performance issues and implementing improvements as needed.
- Documentation: Maintain detailed documentation of VoIP system configurations, installations, and troubleshooting procedures.
- Training: Conduct training sessions for end-users and staff to ensure they can effectively use the VoIP systems.
- Troubleshooting: Diagnose and resolve hardware and software issues related to VoIP systems, including call quality problems and connectivity issues.
- Vendor Relations: Collaborate with VoIP system vendors to resolve technical issues and procure necessary hardware and software.
Duration of contract: to June 30, 2025.
LI-onsite
**Required Skills**:
- Bilingual (French and English)
- Proficiency in network protocols, TCP/IP, and routing.
- Capacity to work autonomously with limited supervision.
- Ability and willingness to travel both internationally and domestically.
- Strong problem-solving and communication skills.
- Industry certifications (e.g., CCNA, CompTIA Network+, or VoIP-specific certifications) are a plus.
- Proven experience with VoIP system installation, configuration, and support.
- Previous experience with enterprise call center solutions - as an administrator or user.
- Knowledge and experience with TCP/IP, SIP, QoS, and relevant UC protocols.
- Advanced system administration related to the Microsoft collaboration stack.
Required Experience
- Enrollment or completion of a university degree or technical institute diploma focusing on Information Technology. Alternatively, experience in a related position.
- Previous experience in an IT support role.
