Strategic Customer Analyst

Irving Consumer Products is proud to offer a competitive salary and benefits package, including but not limited to:

- Product purchase program
- Opportunities to take part in job related training and development.
- Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
- 2+ years as a VMI Analyst, Demand Planner, Replenishment Analyst, CPFR Analyst, or related field
- Ability to assess customer needs, develop recommendations, and drive solution implementation.
- Ability to quickly pivot to customer requirements and strategize thoughtful solutions working alongside various team members to help influence and execute as needed.
- Analytical skills with the ability to manipulate, summarize and interpret large amounts of data using advanced Excel skills.
- Ability to effectively summarize and present information.
- Detail-oriented with strong problem-solving and decision-making skills
- Able to manage priorities and multi
- task.
- Collaborative skills: They must be able to work with cross-functional teams and have the maturity to interact directly with senior executives across departments, as well as provide leadership to teams on the implementation of strategic initiatives.
- Strong professional verbal, written and overall communication skills.
- Independent worker, reliable, resourceful, motivated and a fast learner
- Must be able to work well under pressure in a very fast paced environment.
- Strong proficiency with MS Office skills to include MS Word, Excel, PowerPoint, Outlook and SharePoint
- Experience with relevant analytical tools such as Cognos, Tableau, PowerBI, RetailLink, SAP, or JDA would be considered an asset.
- Flexibility to adapt to changing plans.
- Ability to working with mínimal supervision.
- Increase business synergies between Irving and the Customer
- Collaboration with customer on forecast and complete root cause analysis
- Prepare forecast reviews to improve forecast accuracy.
- Complete Postmortem analysis on key promotions to improve processes.
- Lead, create and execute continuous improvement initiatives.
- Establish and maintain KPI’s and data visualization.
- Within your assigned customers, review customer’s forecast and communicate over/under forecasting and adjust with key external and internal partners, Sales, Demand Planners and Supply Chain
- Review weekly promotional forecast to coordinate and ensure proper volumes/shipments minimizing excess inventory at the distribution center level.
- Coordinate Customer’s forecast allocation with Sales, Demand Planners and Supply Chain
- Prepare forecast reviews to improve forecast accuracy.
- Collaboration with customer on forecast and buffers
- Monitor customer POS and inventory to ensure in-stocks and weeks of supply meet or exceed customer targets, with an increased focus on high volume stores, inclusive of item transitions.
- Investigating and coordinating with customer on any Non-Compliance related deductions
- Provide recommendations to customer on inventory based on upcoming activities.
- Strategically influence customers to gain support for replenishment and recommend item/store inventory strategies to ensure appropriate store level product replenishment.
- Utilize Customer reporting capabilities to provide analytical support to internal & external customers.
- Provide recommendations to customer on inventory based on upcoming activities and DOH velocity by distribution center.
- Improve In Stock Availability, closing gap between Inbound Fill Rate and Outbound Fill Rate with strong focus on exceeding service level targets.
- Ongoing collaboration and partnership with customer in customer facing capacity.

At **Irving Consumer Products **, we know the key to success is our people.

We are a leading manufacturer of premium quality tissue products - including national brands Royale® in Canada and Scotties® in the US - and private label. We also produce baby diapers under our Royale® brand as well as private label diapers and training pants for North American retailers.

We pride ourselves in our commitment to providing the best quality products and exceptional service to our consumers and customers.

Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. Each year, its forest operations harvest less than 2 percent of the forest it manages, ensuring that the company grows more wood than it harvests. J.D. Irving has planted more than 1 billion trees since 1957, and the J.D. Irving Forest Supply Chain has been d