Customer Service Representative

Imagine yourself...

• Thriving in a supportive team environment that inspires you to strive for excellence.
• Collaborating with a vibrant, diverse, global team.
• Joining a company with a proven track record of success and an exciting future.

At **Trojan Technologies**, you have the power to make it possible.

When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world’s vital water resources, and where you’ll have the power to deepen your skillset, own your ambition, and fuel your career growth.

We offer

• Flexible time off
• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

Reporting to the Customer Service Manager, the **Customer Service Representative** is responsible for providing world-class support to all the department’s customers, both external and internal and ensuring smooth operation of support as measured by satisfied customers and by meeting departmental KPIs and objectives. Supports change management with the integration of new processes, structures, or technologies into the department, planning and executing with a consistent growth mindset.

This position is part of the **_Customer Service Team_** located in **Guelph** and will be **hybrid (4 days at the office, 1 day at home)**

At Trojan Technologies we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by

your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide.

**In this role, a typical day will look like**

• Provide first-level customer service on product, order entry and customer inquiries
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Exceptional call handling soft skills, possessing the ability to conduct active listening while being empathetic and reassuring the customer.
• Collaborate with Sales and Channel Partners to support strategies and customer satisfaction
• Approaches problems flexibly - adapting and modifying approaches without compromising the outcome

**The essential requirements of the job include**

• ** Minimum 2+ years of customer-facing experience**
• Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

**It would be a plus if you also possess previous experience in CRM (Salesforce) and customer experience.**

Trojan Technologies is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Unsolicited Assistance