Director of It

Henry’s is a great place to work. The loyalty of our employees and their passion for photography, videography, content creation and great customer service sets us apart from the competition. Henry’s employs principled, dedicated, and passionate people who always work hard to put their best foot forward. Our success is based as much on our creative and talented teams as the selection of products, competitive prices, and industry leading services we offer. If you want to join Canada’s Greatest Camera Store, one of Canada’s Best Managed companies, and be a part of our talented team then this might just be the right opportunity for you.

**WHO YOU ARE**:
You are an experienced people leader and IT expert, who gets excited about crafting a strategic vision for the IT function at Henry's, while rolling up your sleeves to lead and manage the tactical execution of that plan. You have a strong sense of urgency, understanding that the operations of the business from corporate to stores, warehouse and ecommerce, rely on the stability of systems, network and access points. Your goal is to have mínimal to no unscheduled/unplanned downtime and provide all users the access they need to perform their job functions.

You are experienced in overseeing the execution and implementation of a strategy, ensuring the IT systems, network and infrastructure meet the functional, security and reliability needs of the business. You understand how to build a resilient strategy for the growth and evolution of the network, infrastructure and support services of IT.

You know that people are the most important part of any organization, and you enjoy leading and developing a small team (3-6 individuals) including mentoring, coaching, managing performance, and also escalating concerns to manage expectations with the business. You lead the IT function and manage the availability, performance and security of Henry’s system and network infrastructure and delivery of technical support services to employees at both the distribution center and stores.

**WHAT YOU'LL DO**:

- Strategic Planning & Leadership_
- Develop and implement the roadmap for Network and Infrastructure at Henry’s, looking at projected business growth and how the infrastructure needs to grow to support it.
- Oversee the development and implementation of the roadmap for the D365 platform, working closely with the Manager, IT Business Analysis and various parts of the business.
- Continually monitor and right-size Henry’s infrastructure to meet the changing needs of the business, including:

- Internet connections
- Wireless capabilities
- Dynamics 365 Infrastructure
- Reporting Infrastructure
- Responsible for management of the IT Desktop Support team, and the Manager, IT Business Analysis in the following areas
- Technical guidance and oversight
- Leadership and mentoring
- Performance Management
- Operational Excellence_
- Oversee the IT Department, ensuring projects ensuring on-time completion of projects
- Oversee Tier-1 support, providing backup when resources are not available
- Manage access within Henry’s Microsoft 365, Dynamics 365 and other environments, provisioning access that meets the user’s needs and removing access when it’s no longer needed
- Manage the network infrastructure, including firewalls, switches, access points, performing updates, replacements when necessary, and troubleshooting issues and outages.
- Manage Azure infrastructure for the D365 environments, performing refreshes from Production to other environments as necessary, granting access to Developers and other resources, troubleshooting issues, engaging with Microsoft for support when required, and assisting with promoting of code and upgrades to various environments
- Manage the internet connections at all locations, ensuring uptime and managing failover when required
- Manage VPN connectivity between locations and from stores to Azure
- Incident response for both infrastructure and security incidents, isolating the incident and providing forensics support
- Proactive communication to the business during outages, informing them of statuses and ETTR during all incidents
- License management for Microsoft 365 and Dynamics 365, performing periodic license audits and participating in the procurement process.
- Business Development & Innovation_
- Continually work with the Manager, Business Analysis to evaluate opportunities to reduce costs and improve efficiencies.
- Continually evaluate opportunities to reduce costs and improve efficiencies, looking at opportunities for automation, and leveraging emerging technologies such as AI
- Reporting and Administration_
- Provide weekly updates on work accomplished and work planned for the following week
- Develop metrics on uptime of various critical parts of the infrastructure, as well as of the departmental functions, such as Tier-1 support, project requests, task requests, etc.

**SUCCESS METRICS**
- Uptime of infrastructure. Metrics will be set for maxi