Client Services Project Director

7 days ago

Quebec City, Canada Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Summary**
The Client Services Project Director is responsible for overseeing and managing client services projects within the organization in this case mostly focussed around law & class action. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.

**Location**:Canada
**Language Requirement**:French-speaking strongly preferred.

**Essential Job Responsibilities**
- Lead and manage client services project teams to deliver high-quality results.
- Develop and implement client services project plans, timelines, and budgets.
- Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
- Monitor client services project progress and make necessary adjustments to ensure timely completion.
- Provide regular updates and reports to senior management on client services project status.
- Identify and mitigate potential risks and issues that may impact client services project success.
- Foster a collaborative and productive work environment within the client services project team.

**Qualifications & Requirements**

**Education**
- _Required: _Bachelor's degree in Business Administration, Information Systems, or a related field.
- _Preferred: _Master's degree in Business Administration or a related field.

**Experience**
- _Required: _Minimum of 7 years of experience in client services or a related field.
- _Preferred: _Experience in leading client services project teams and managing client services projects.
- _Preferred: Background within Class Action, Law or Legal Services. _

**Skills**
- Analytical Analysis
- Communication
- Customer Relationship Management (CRM)
- Customer Satisfaction
- End-to-End Project Management
- Leadership
- Outstanding Organizational Abilities
- Process Improvements
- Quality Assurance (QA)
- Strategic
- Team Leadership

**Certifications**
- _Required: _None.
- _Preferred: _Certified Client Services Project Manager (CCSPM) or equivalent certification.

**Language Requirement**
- _French-speaking strongly preferred. _

The Compensation range for this role is $129,000 (CND) up to $194,000 (CND) annually and may be eligible for an annual bonus. This will be based on your background and skills alignment with the role.

LI-JM1 #LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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