Information Support Specialist
1 week ago
**Position Overview**:
Job Title: Information Support Specialist
Department: Prince Albert Police Service
Reports To: Information Manager
Position Type: Permanent, Excluded from the CBA (Collective Bargaining Agreement)
**Principle Duties & Responsibilities**:
- Provide on-site IT support and resolve technical issues/inquiries with clear and concise resolution.
- Extraction and management of surveillance video from many disparate systems.
- Travel within city limits to pick up or access surveillance systems and archive to media.
- A personal vehicle may be required to perform these tasks. Compensation will be provided for fuel usage.
- Actively participate with team members in management and implementation of projects.
- Provide support to the Information Manager and team in the development of IT system support standards, guidelines, and policy.
- Participate in on call rotation consisting of some after hours, weekends, and holidays.
**Required Qualifications**:
- Degree or Diploma in an IT-related field with a minimum of 3 years’ practical experience, or an equivalent combination of education and experience in another suitable manner or IT discipline.
- Excellent troubleshooting and problem-solving capabilities
- Must have knowledge of and aptitude for configuring and troubleshooting computer hardware, software, and networks.
- Demonstrated thorough knowledge of current Information Technology best practices specifically in relationship to Public Safety functions.
- Knowledgeable in audio/video conversion software and techniques.
- Ability to maintain confidentiality.
- Demonstrated ability to respond in a fast paced environment.
- Strong organizational and communication skills.
- A+ certification and additional Microsoft certifications is an asset.
Working Conditions:
- This is an Out of Scope, Civilian position, with the Prince Albert Police Service
- Hours of work are Monday to Friday, 8:00am to 4:45pm (7.75hrs/day) with every third Friday off.
- Participate in on call rotation consisting of some after hours, weekends, and holidays.
Mail or in person: Prince Albert Police Service - 45 15th Street West, Prince Albert, SK. S6V 3P4
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