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Payment and Reimbursement Team Lead
2 weeks ago
**Payment and Reimbursement Team Lead**:
**Primary Purpose**: The Payment and Reimbursement Team Lead provides day to day operational direction to the Payment and Reimbursement Team to deliver exceptional financial administrative support and partner experience to assist the university in achieving its teaching and research goals through efficient, effective, and standardized services in a collaborative and service-oriented work environment.
**Nature of Work**: Reporting to the Manager, Payments and Reimbursement Services, the Team Lead is an experienced, partner-focused professional who contributes to service-oriented financial administrative services and the continued enhancement of shared services at USask. This position maintains professional working relationships with a diverse group of partners. The Team Lead oversees the day-to-day operations of the teams to ensure operational targets are met, identify, and prioritize opportunities, enhance partner experience, and lead process improvements. This position contributes to comprehensive documentation and supports team training and coaching. In collaboration with various stakeholders, this includes resolving requests, reviewing operational procedures, proposing improved solutions, contributing to the Knowledge Base, and responding to requests for additional support from team members. This position will also collaborate with the teams in workload planning and assist in processing as needed.
**Accountabilities**:
- Working with the Manager, assisting with employee life cycle activities such as recruitment, orientation, and onboarding, coaching and performance feedback, supporting professional growth, training, and development, managing performance improvement, and escalating disciplinary matters as appropriate.
- Provide oversight and direction to the day-to-day operations including scheduling of the Team to ensure operational targets and partner experience objectives are met.
- Support the Manager, as a process expert on overall Payments, P-Card, and Travel & Expense functionality. This requires a detailed understanding of Policies, guidelines, systems, processes, and set-up, as well as problem-solving system issues that arise.
- Identify opportunities and support the implementation for process improvements with the goal of increased efficiency, improved partner experience, documentation, and increased compliance and controls.
- Collaborate with stakeholders (Functional Central Offices, Strategic Business Advisors, Administrative Networks, Colleges/Units, vendors, and other ConnectionPoint teams) to ensure seamless, efficient resolution and/or routing of requests.
- Collaboratively assess opportunities and provide process feedback to improve ConnectionPoint services, operations, and partner experience.
- Support the Manager, to ensure operational metrics and Service Level Agreements (SLAs) are met, as well as identify operational performance trends to inform strategies.
- Coordinate and contribute to the development and delivery of overall training for the Team. Enable enhanced Knowledge Base engagement within the team through guidance and training.
- As a local functional and systems expert, this position will perform hands-on processing in Payments, P-Card, and Travel & Expense functions on an as-needed basis to assist with request volumes and fiscal deadlines, as well as to maintain familiarity with the work of the teams.
- Ensure processes are in place to reconcile balance sheet accounts on a regular basis (clearing accounts, petty cash, travel advances, general ledgers, etc.).
- Assist management in collaborating with the Functional Central Office on identifying and implementing Policy and procedure revisions.
- Reduce institutional risk by remaining current with and adhering to university Policies, guidelines, processes, and relevant tax legislation that may have an impact on the Payment and Reimbursement functions.
- Perform other related responsibilities as required.
***Education**:A post-secondary accounting or business degree or an equivalent combination of education and related experience.
**Skills**:
- Ability to influence outcomes and provide guidance to operational decisions unique to university needs.
- Strong understanding and knowledge regarding accounting and administrative processes and best practices, as well as tax legislation with experience working in a diverse and inclusive environment.
- Demonstrated customer-service experience and orientation, innovative problem-solving skills, excellent communication skills, both written and verbal; effective relationship-building capabilities, including the ability to provide timely and courteous service under stressful conditions with a tactful and firm approach.
- Demonstrated experience working in case management systems will be considered an asset.
- Possess a broad working knowledge of USask systems and processes, with the ability to use this knowledge to independently decide, plan, ad
