Customized Employment Specialist

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

**JOIN OUR TEAM**

We are looking for a motivated **Customized Employment Specialist** to join our **WorkBC** team in** Cloverdale **and **Delta**

**POSITION FUNCTION**:
As a vital member of the WorkBC team, the **Customized Employment Specialist** empowers clients living with disabilities to secure long-term, fulfilling employment opportunities by fostering meaningful connections with local employers and crafting tailored work experiences. Under the expert guidance of the WorkBC Centre Customized Employment Coordinator, the **Customized Employment Specialist** collaborates with the Client Services Team to provide comprehensive, client-centered support that maximizes job attachment success rates.

**QUALIFICATIONS**:

- Post-secondary degree, certificate or diploma in adult education, counselling, psychology, social work, adult learning, human services, or a combination of training and two or more years of experience.
- Demonstrate expertise in:

- Assessing complex client needs related to physical limitations, developmental disabilities, mobility skills, and cognitive, social, and emotional barriers
- Interpreting clinical assessments
- Delivering customized employment, job coaching, and job development services.
- A deep understanding of the Employment Insurance Act, BC Employment and Assistance Program, and WorkBC Employment Program policies
- A valid driver's license and access to reliable transportation within the Lower Mainland.

**DESIRED SKILLS AND QUALIFICATIONS**:

- Demonstrated experience working with clients who have disabilities, including physical limitations, developmental disabilities, mobility skills, and cognitive, social, and emotional barriers.
- Familiarity with accommodations and adaptations required in the workplace to support clients with disabilities.
- Knowledge of diverse communities and cultural backgrounds, including Indigenous communities and newcomers to Canada.
- Ability to develop and maintain relationships with community agencies, employers, and other stakeholders to facilitate client job placement and support.
- Experience developing and implementing employment plans that incorporate individualized accommodations and supports.
- Excellent interpersonal verbal and written communication skills.
- Strong group and one-on-one facilitation skills on employability and job search skills, and career exploration and development.
- Experience managing and prioritizing a large caseload while maintaining a high level of service quality.
- Working knowledge of existing programs and services, community resources, and local labour market conditions.
- Experience building partnerships with employers, community agencies, and other stakeholders to facilitate client job placement.
- Ability to work cooperatively in a team environment.
- Strong organizational and time-management skills.
- Experience providing customer service and resolving issues both in person and in a virtual service delivery environment.
- Proficient in Microsoft Office software such as Word, Excel, Access, Outlook, Teams, and Integrated Case Management system (ICM).
- Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making.

**BONUS SKILLS/CERTIFICATIONS**:

- Career Development Practitioner certification will be considered an asset.
- Proficiency in a second language will be considered a