Project Manager

**Position**: Project Manager

The Project Manager position exists to ensure that Connex projects are completed as per the SOW, on time and on budget. The Project Manager is accountable for the overall successful implementation of assigned projects.

The Project Manager role resides within the Operations Department to provide planning, management, and guidance to project assigned resources. We will liaise with internal Connex groups to ensure all parties are accountable for their designated role in the project, and to deliver assigned project deliverables. The specific departments include sales, engineering, procurement, finance, field services as well as the implementation group itself.

The Project Manager will be working a hybrid model, remotely and from our Saint-Laurent office.

**Responsibilities**
- Create and utilize the Project Charter/Plan to keep the project on track; ensure all deliverables are being met.
- Verify the Scope of Work (SOW); as provided by Sales & Sales Engineering.
- Utilize the SOW in all project interactions, ensure all tasks listed in the SOW are identified and scheduled in the project schedule.
- Create a Project Plan Schedule to forecast installation dates, invoice dates, and completion dates. Project schedules are to be communicated to the customer and internal Connex Groups (Finance).
- Meet with the customer on a regular basis to review and update the schedule as necessary.
- Engage Procurement for the estimated time of arrival of project equipment.
- Provide the customer with the equipment requirements per the SOW.
- For large projects, create budget spreadsheet, Issues Log, Risks, Change request log to track the progress of the project.
- Work with Procurement and Field Services to ensure all required materials have been delivered as per SOW
- Secure resources with the appropriate skill set and availability.
- Work with internal team to create a deployment strategy (to be utilized in the project plan).
- Work with the customer to finalize cutover/deployment strategy.
- Keep track of project timelines, working with all resources to ensure they are keeping to them.
- All assigned projects have a fixed budget with fixed SOW ensuring the project deliverables are completed within that budget and scope.
- Monitoring and tracking labour hours and material costs.
- Utilize the SOW to prevent Scope Creep. If creep does occur, utilize the Change Request Management / Process Approval to ensure that it is accounted for in the project.
- Create and foster customer relationships during the course of the project.
- Create and foster internal relationships during the course of the project.
- Communicate project status to multiple streams of management, stakeholders and customers as required.
- Document and action all project related issues.
- Accountable to ensure project document deliverables are completed (example: Equipment List, Acceptance of Work, etc.).
- Archive project documentation and all appropriate customer and site information.
- At a High Level, understand the technologies to be delivered and how this technology will meet the customer’s requirements and expectations.

**Requirements**:

- Demonstrated planning and organizational skills.
- Demonstrated verbal, written, reporting, and presentation skills.
- Proven understanding of project management concepts.
- Must be a team player, a facilitator, with good interpersonal skills.
- Tactical skills in organizing, prioritizing tasks, identifying milestones to reach a specific goal.
- Ability to manage multiple projects simultaneously.
- Understanding of the telecommunications industry. This would include industry players, standards and practices.
- Understanding of telecommunication concepts as related to Connex’s Line of Business offerings (i.e. VoIP).
- Project management education (i.e. Certificate in Project Management, PMI designation)
- Bilingual (French and English)

**Personal contacts**
- Design & Training (Implementation) - Project related interaction, high interaction during project, rely on technical expertise for timelines management, and project deliverables.
- Field Services - Project related interaction, high interaction during project; rely on technical expertise for timelines management and project deliverables.
- Sales - Daily interaction for projects, RFP's, customer issues.
- Sales Engineering - Project related interaction, interaction during project initiation phase; rely on technical expertise for material and strategy for deployment.
- Customer Care (Support) - Relaying customer issues to create troubleshooting tickets or MACs.
- Procurement - Project related interaction, interaction during life of the project; rely on delivery timeframes for material and return of unused or defective equipment.
- Finance - Project related interaction, high interaction during project lifecycle. Budget/finance management of project. Additional interaction with customer related queries for billing and why the customer is