Public Services Assistant

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Pub Svc Library Asst 2 (Gr4)

Job Title

Public Services Assistant (Shared Services)

Department

UBC Library | Koerner Library | Program Assistance

Compensation Range

$4,281.00 - $4,386.00 CAD Monthly

Posting End Date

August 2, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

This is a shared position between Koerner Library, Law Library, David Lam Management Research Library (DLam) and Canaccord Learning Commons (CLC), and the Education Library. The position may work at other UBC Vancouver Library branches or units, as required.

The position performs moderately complex public services in the circulation of library materials and equipment to library users as well as moderately complex work related to Information Services. Assists with collections processing and performs moderately complex work in support of collections and stacks maintenance. The position also supports the overall maintenance and appearance of library facilities.

Works a variety of shifts, including opening, closing, evenings and weekends, as required. During evening and weekend shifts, serves as the sole circulation desk attendant and is responsible for all issues related to patron service, the coordination of student assistant activities, and emergencies.

Work Performed
Interacts with employees in Koerner Library, Law Library, DLam and CLC, Education Library, and other branches and units; faculty, students, and members of the public. Where necessary, acts as a liaison and communicates with UBC Building Operations, Campus Security, and external service providers.

Duties
The duties for this position are focused on Koerner Library, Law Library, DLam and CLC, and Education Library, but may be performed at any UBC Vancouver Library branches or units, as required. The nature and frequency of these duties will vary depending on the specific needs of each location.

Circulation, Public, and Information Services
- Performs the full range of circulation duties, which may include evening and weekend shifts. Charging, discharging and renewing library materials and equipment. Retrieving items held at the circulation desk for users and couriers. Reinstating or suspending borrowers. Accepting payment for library fines or other services and answering general queries about invoices. Checking returned materials for holds, damage and completeness. Adding and changing barcodes. Placing holds, recalls, storage requests, and rush cataloguing requests, and clearing the holds shelf. Approving the extension of reserve loans. Assisting library users in completing processes related to equipment lending, guest IDs, and other activities related to access. Tracing missing items.
- Issues and renews all categories of library cards. Ascertains eligibility of applicants, verifies applicant’s identity according to institutional standards, matches applicant to an appropriate library card category, determines if payment is required, and creates or amends the patron’s library record. Responds to all library card and patron problems by resolving the issue or referring library users appropriately.
- Performs library opening and closing procedures as assigned, alone or with a colleague.
- Interprets library user and circulation records and modifies records where appropriate. Accepts and responds to queries on library policies and procedures. Explains and enforces applicable library policies and procedures.
- Operates, assists, and provides basic troubleshooting of equipment, computer hardware, software, and connectivity problems for library users, including CLC lab spaces Liaises with appropriate units to resolve more complex problems related to equipment and technology.
- Operates copiers and printers, and assists, instructs, and resolves problems for library users related to printing and copying technology. Performs routine maintenance and troubleshooting, including placing service calls and working with service personnel to solve maintenance problems.
- Assists in maintaining the appearance and environment of library and CLC spaces which may include outdoor spaces. Regularly tidies library spaces and furnishings. Cleans public computer screens and peripherals, microform equipment, white boards, labelling equipment, and furnishings. Reports any issues to the Manager or Supervisor at the applicable branch. Helps coordinate facility repairs and custodial requests for library spaces.
- Performs basic troubleshooting on library equipment including copiers, printers, comput