Intake/client Service Coordinator

**Intake/Client Service Coordinator - Sarnia**

The Intake/Client Service Coordinator, under the direction of the immediate Supervisor, manages the end-to-end intake process to support the branch in advancing its service delivery targets, handles client

care and service inquiries, arranges client care and service, schedules Field employees and

maintains scheduling information and data as required. This is a Full-Time Contract position (9:00am-5:00pm Monday - Friday) for a total of 18 months.

**DUTIES AND RESPONSIBILITIES**
- Responsible for intake of the patient including receiving and processing the referral; creating patient chart in the EMR (Procura) based on the information within the referrals.
- Continuously monitoring and respond to (accepting and rejecting) service offers being received within the allocated timeframe.
- Ensure all relevant reports, assessments and notes are received and uploaded into the EMR.
- Review received service needs and information in consultation with branch Supervisors and/or funder for completeness.
- Support in coordination of initial service plans
- Complete data entry and maintain accurate documentation within the EMR, as assigned.
- Collaborates with internal and external administrative and clinical staff, as required.
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
- Reports and Collaborates with other Case Managers, funder or government program as required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Assist with training and mentoring of new staff.
- Assist with the supervision, recruitment and orientation of Field employees as requested.
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

**REPORTING RELATIONSHIP**

The Intake/Client Service Coordinator reports directly to the Client Service Manager as designated by the Area Director.

The Intake/Client Service Coordinator collaborates with the Managers of Clinical Practice, the Nursing Supervisors, Case managers and the Payroll/Billing Department as appropriate.

Job Qualification

**Intake/Client Service Coordinator - Sarnia**

The Intake/Client Service Coordinator, under the direction of the immediate Supervisor, manages the end-to-end intake process to support the branch in advancing its service delivery targets, handles client

care and service inquiries, arranges client care and service, schedules Field employees and

maintains scheduling information and data as required. This is a Full-Time Contract position (9:00am-5:00pm Monday - Friday) for a total of 18 months.

**DUTIES AND RESPONSIBILITIES**
- Responsible for intake of the patient including receiving and processing the referral; creating patient chart in the EMR (Procura) based on the information within the referrals.
- Continuously monitoring and respond to (accepting and rejecting) service offers being received within the allocated timeframe.
- Ensure all relevant reports, assessments and notes are received and uploaded into the EMR.
- Review received service needs and information in consultation with branch Supervisors and/or funder for completeness.
- Support in coordination of initial service plans
- Complete data entry and maintain accurate documentation within the EMR, as assigned.
- Collaborates with internal and external administrative and clinical staff, as required.
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and a