Implementation Consultant

**Product, Program, and Project Management (Non-Technical)**

Full-time

**Date**: May 19, 2025

**Location**: Toronto, CANADA

**Job #**: REF062716W

**Job Type**: Full-time

**Job Description And Responsibilities**:
Reporting to the Director of Implementation Services, this individual will play a key role in helping our partners to leverage Visa products and services to improve their business.

Essential Functions
- Manage multiple and concurrent implementation projects to assure that all product and sales goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction.
- Recognize unique client requirements or special project considerations and work with project resources to resolve issues and mitigate risk. This is essential in meeting the client’s expectations without over committing Visa’s resources.
- Define scope, develop project plans and identify project team resource requirements. Establish project milestones, dates, deliverables, contingencies and communication plans.
- Will consult/negotiate implementation plans, schedules and approaches with internal and external clients to ensure Visa Inc. and client goals are met. Must be able to influence client decisions through a combination of negotiation and consultative input.
- Escalate projects that are in jeopardy and work with executive management within Visa and the client organization as appropriate to make decisions and bring appropriate resources to bear to resolve issues.
- Conduct an analysis of client portfolios, operational infrastructures and processes in conjunction with implementation projects.
- Recommend opportunities for continuous process improvement for implementation of Visa products/services, resulting in shorter cycle times, improved efficiency, reduced costs and increased customer satisfaction.
- Continues to expand knowledge by taking on new types of projects to develop additional skills and increase flexibility in management of a variety of project types and complexities.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

**Qualifications**:
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
- Minimum 4 years of professional experience, extensive experience in payments preferred.
- Strong project management & planning skills with ability to progress multiple priorities concurrently.
- Excellent oral and written communication skills, superb presentation building skills with mastery of relevant tools like PowerPoint, Word, Excel, etc.
- Strong collaborator with proven track-record of working effectively with cross-functional teams.
- Strong detail orientation, ensuring the highest level of quality/rigor in reports, data analysis & presentations.
- Self-motivated, results-oriented individual with strong business acumen.
- Self-starter with organizational, conceptual, and logical problem solving skills.
- Ability to set priorities and manage customer expectations, and work both as part of a team and independently.

**Additional Information**:
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.