Bilingual Operations Associate

2 weeks ago

Montréal, Canada Exchange Bank of Canada Full time

_**Exchange Bank of Canada (EBC) is a Schedule 1 bank based in Montreal, Canada.**_

Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great opportunities for a career growth.

**Our Value Statement**: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

**Our Values**:

- _Customer First - _We earn the right to be our clients’ first
- _Integrity - _We hold ourselves to the highest standard to build trust.
- _Collaborative - _We always win as a team.
- _Innovative - _We find new methods to deliver change and advance technology to the industry.
- _Passionate - _We are driven to be the best in class.
- **EBC is currently seeking is currently seeking a French-Speaking Operations Associate to join their Operations Team in Montreal, Quebec.**_

**Essential Functions**:

- Contact customers, as required, and notifying them of changes pertaining to their order.
- Handle all trading related situations professionally that might occur.
- Ensure quality of service for all customers.
- Understand each unique customer relationship.
- Reset client passwords, log-ins and/or forwarding clients to the relevant department as per their respective needs.
- Monitor incoming inventory and non-inventory orders and filling such orders in timely manner.
- Subtracting denominations from Inventory Sheet
- Create and verify shipping labels on all orders.
- Strive to continuously reduce errors and increase efficiency
- Edit any changes in customer information
- Assist in creating Operations Procedure Sheets.
- Adhere to all security procedures in place including ensuring that all outside doors are locked at all times and allow only those individuals to enter the premise who have prior appointments or are expected to come in
- Other duties as assigned

**Qualifications**:

- Bilingual - Ability to speak both French and English
- 40 Hours Per Week
- Applicant must be bondable (background check required)
- Applicant must have administrative skills
- Should have great attention to detail and be organized
- Ability to manage time effectively and prioritize tasks
- Able to multitask and work in fast paced environment
- Applicant should possess basic knowledge of Microsoft Office (Word, Excel, and Outlook)

**Benefits**:

- Commuter Reimbursement
- Holiday Pay
- Vacation
- Sick/Personal Days
- Health/Dental/Vision
- RRSP

Pay: $19.00 per hour

Schedule:

- 8 hour shift

Work Location: In person

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