Regional Manager, Food Service

**FRANCHISE REGIONAL MANAGER (FOOD SERVICE)** Join Team Bento and be a part of our group of companies which operates more than 12500 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience. **Responsibilities**: **Recruitment**: - Collaborate with the People Operations and Franchise departments during the hiring process. - Follow up with new franchises to ensure a smooth hiring and onboarding experience. **Franchisee Support and Development**: - Act as the primary point of contact for franchisees, providing guidance on business operations. - Provide hands-on support to franchisees to improve overall program and quality execution and performance levels - Ensure franchisees effectively implement and execute company programs and systems. - Provide ongoing support and follow up to maintain consistency across all locations. **Performance Management**: - Manage P&L for a dedicated region to meet budget goals. - Review franchise sales performance and provide coaching and guidance as needed. - Work with franchisees to optimize profitability and control costs. - Analyze performance metrics, including sales, customer feedback, and operational KPIs including food safety. - Develop action plans for underperforming locations and recognize top performers. **Operational Excellence**: - Ensure all franchise stores adhere to Bento's operational standards, food safety and brand guidelines. - Conduct regular store visits to evaluate performance and identify areas for improvement and provide the training. - Conduct monthly audits for each store. **Training and Compliance**: - Facilitate training programs for franchisees and their teams to ensure consistent execution of Bento Sushi’s brand standards. - Monitor compliance with franchise agreements and address any violations or issues. **Relationship Management**: - Foster strong relationships with both franchisees and store management to ensure seamless collaboration and mutual success. - Collaborate with store leadership to address any concerns or opportunities for improvement. **Collaboration and Communication**: - Collaborate with cross-functional support teams to support franchise operations. - Communicate corporate initiatives and updates to franchisees effectively. **Qualifications** - Post secondary education. - Diploma / bachelor’s degree in hospitality management, or a related field preferred. - Minimum of 5 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry. - Proven track record of driving operational excellence, food safety and achieving financial results. - Strong leadership and interpersonal skills with the ability to build relationships with franchisees. - Excellent problem-solving and decision-making abilities. - Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. - Proficiency in Microsoft Office. - Travel is required, including overnight stays. - Valid driver’s license and reliable transportation. **Why you should join our team**: - Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way. - Competitive Rewards: Reap the benefits of a comprehensive compensation package with car allowance, gas card, a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution. - Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential. - Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs. - Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities. bentoR