Associate Account Manager

**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**

**Working Arrangement**

Hybrid

Reporting to the National Account Executive, the Associate Account Manager is responsible for client service and retention. This includes establishing, building and maintaining the support relationships for assigned clients and taking a lead communication role when representing Manulife to our sponsor customers and partners. This is accomplished through regular client contact, the pre-sale process for new opportunities, pro-active management, service satisfaction and overall client management.

The Associate Account Manager will support the administrative process that is the foundation for sales development, request for proposals, product launches, process development and project management as opportunities present themselves, or when assigned for action by the National Account Executive.

**Key Accountabilities**:

- Support and service a significant block of small, mid or large size sponsor clients with responsibility for ongoing client support, satisfaction and retention.
- Collaborate with internal and external partners to achieve return, risk and retention targets.
- Deliver service and support according to customized business agreements
- Understand client business needs, strategic objectives and build strong ongoing relationships
- Identify sales opportunities and review them with the National Account Executive
- Identify organic growth opportunities with existing clients.
- Provide a strong level of problem solving and independent thinking skills, engage with centres of excellence to find win-win solutions for both our client’s, and Manulife.
- Participate and provide support for regular client meetings, seminars, and conferences.
- Organize and keep written record of partnership meetings
- Manage all invoicing, retention agreement marketing payments and commission payments as assigned.
- Initiate, support, and advance activities that have a strategic focus and are consistent with the long-term goals of each client
- Special Condition: Some travel is required for this position.

**Qualifications**
- Knowledge of insurance (life, health, disability, travel, critical illness)
- Undergraduate degree or equivalent work experience
- 2 + years of Client Relationship Management experience

Skills/ Attributes:

- Proficiency in all Microsoft Office products
- Demonstrated verbal and written communication skills (bilingualism in English and French is an asset)
- Strong Presentation Skills
- Strong Communication Skills
- Strong Organizational skills
- Strong Interpersonal skills
- Strong Negotiating and Influencing skills
- Ability to determine business priorities in frequent periods of high volume

**About Manulife Financial**

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United

States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong, reliable,

trustworthy and forward-thinking solutions for our customers’ significant financial decisions. Our international network of

employees, agents and distribution partners offers financial protection and wealth management products and services to

millions of clients. We also provide asset management services to institutional customers. Funds under management by

Manulife and its subsidiaries were approximately C$663 billion (US$591 billion) as of September 30, 2014.

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘945’ on the SEHK.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Toronto, Ontario

**Salary range is expected to be between**

$58,650.00 CAD - $97,750.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short