Business Systems Analyst

**Reports to**: Director of Business Solutions

**OVERVIEW**

The Business Systems Analyst is a pivotal role designed to bridge the gap between business operations and IT. This position is focused on identifying opportunities for process improvements, driving automation, and supporting various business units in implementing effective solutions. The individual in this role combines technical expertise with business acumen to lead small-scale projects, collaborate across departments, and foster a culture of innovation and efficiency within the organization.

**Reports To**

Director of Business Solutions, Americas

**KEY RESPONSIBILITIES**
- **Define and document requirements**: Analyze business needs to create detailed, accurate, and clear requirements that align with organizational goals.
- **Map processes**: Create detailed process maps to illustrate workflows, identify inefficiencies, and define improvement opportunities.
- **Recommend Solutions**: Match requirements to appropriate technologies, systems or other solutions, ensuring feasibility and effectiveness.
- **Build relationships**: Foster cross-departmental collaboration to uncover inefficiencies and identify automation opportunities.
- **Develop small-scale solutions**: Utilize tools like Python, PHP, and Power BI to implement targeted improvements.
- **Collaborate on complex projects**: Work with IT developers to design and execute advanced technical solutions.
- **Lead projects**: Independently manage small-scale initiatives to ensure timely and efficient delivery.
- **Provide technical support**: Offer ongoing assistance for existing business systems, ensuring reliability and effectiveness. Diagnose and resolve system issues to maintain optimal functionality and minimize disruptions.
- **Ensure compliance**: Maintain well-documented, ISO-compliant solutions that are user-friendly.
- **Train and guide users**: Develop comprehensive training materials and provide hands-on support for new systems.
- **Extract and analyze data**: Leverage databases to gather insights that inform decision-making.

**QUALIFICATIONS**
- Proficiency in Python, PHP, or an equivalent programming language.
- Strong understanding of databases; SQL knowledge preferred.
- Familiarity with ERP systems like MS Navision or MS Business Central.
- Proficiency in Microsoft Office 365 Suite and SharePoint.
- Experience with Power BI is a plus
- Excellent communication, problem-solving, and analytical skills.
- Ability to navigate ambiguous situations and identify effective solutions.
- Experience leading small projects and collaborating with cross-functional teams.

**Experience & Education**
- 2-4 years of experience in a role combining business analysis and technical problem-solving.
- Bachelor's degree in IT, Business, Computer Science, Information Systems, Engineering, Accounting, or other related field.

**VALUES & ATTITUDES**
- **Global Team Spirit**:Team player, thoughtful, caring, and open-minded.
- **Excellence**:Proactive, resilient under pressure, and rigorous.
- **Customer Focus**:Client-oriented, reliable, trustworthy, and flexible.
- **Initiative**:Autonomous, innovative, and daring.

**What We Offer**:

- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and career advancement.
- A dynamic and inclusive work environment.
- Hybrid position with the flexibility to work remotely and collaborate with a distributed team across the US and Canada.