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Night Auditor

2 weeks ago

Niagara Falls, Canada The Falls Hotel and Inn Full time

Greeting and welcoming guests upon arrival
- Registering guests into the computer system
- Verifying reservation, address, and credit card information
- Handling room keys for in-house guests, ensuring that the Company’s security procedures are adhered to
- Accepting payment for all guests’ accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
- Issuing keys, reservation package inclusions
- Posting miscellaneous charges as requested
- Answering guest inquires in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
- Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
- Any other duties as assigned

**Qualifications**:

- Conduct that reflects the values of Niagara Hospitality Hotels...Integrity; Trust; Passion for service; commitment; teamwork
- A friendly, confident and engaging personality with exceptional customer service skills
- Experience in cash handling
- Fluent in English, both verbal and written
- Excellent communication skills
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
- Must be able to stand for long periods of time
- Previous Front Desk experience an asset
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

Additional pay:

- Commission pay
- Overtime pay
- Tips

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Night Auditor: 2 years (required)

Work Location: In person