Dealer (Poker/blackjack)

About us

Cash Casinos and ACE Casino were recently acquired by a new ownership group and is undertaking a transformation and modernization of its Casino businesses located in Calgary and Red Deer. We are an Alberta based, family-owned business looking to grow our Casino’s leadership team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary. Plans are underway for construction of a brand-new facility by the Calgary Airport.

**Job Overview**:
**Responsibilities and Duties**:

- Deals Table Games in accordance with AGLC Terms and Conditions and ensures compliance with AGLC policies.
- Performs Cash and Chip transactions and ensures the integrity of the games.
- Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community ad charitable organizations.
- Be a great team player and exemplify outstanding guest services, to both internal as well as external guests.
- Welcomes guests to the table and responds to guests’ issues and escalate as required.
- Promotes and maintains the highest level of integrity and customer service.
- Observe problematic guest behaviours or discrepancies and report to Supervisors as required.
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Every team member will follow and support the Core Values, of the ownership company.
- Other Duties as required.

**Education and Experience**:

- Preferably minimum of high school education or suitable combination of education and experience.
- Minimum six (6) months of dealing experience.
- Current AGLC Registration.
- Clear Criminal Records Check.
- Current AGLC Phase 1 and AML Certifications.

Skills and Abilities
- Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.
- Strong Work Ethic with ability to maintain professionalism and a high level of confidentiality.
- Experience dealing with VIP or “high stakes” guests is considered to be an asset.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills, organized with strong problem solving skills.
- Professional demeanor and ability to approach situations in a tactful manner.
- A passion for providing excellent service and full alignment with the organizations vision.
- Ability to work under pressure and treat others with respect regardless of their status of position.
- Ability to stay calm and interact with confrontational and/or potentially angry people
- Knowledge and ability to clearly explain rules of play and operating house rules to guests and employees.