Public Services and Reservations Agent

2 days ago

Montréal, Canada Musée de l'Holocauste Full time

Under the supervision of the Public Services Coordinator, the Public Services and Reservations Agent welcomes visitors, handles reservations, and ensures the highest level of customer service.

**Role and Responsibilities**

**Visitor Services**
- Welcome visitors courteously and efficiently.
- Promote the Museum’s educational and cultural activities.
- Receive visitor feedback and relay it to the appropriate teams.
- Monitor the exhibition space and ensure audiovisual equipment is functioning properly.
- Open and close the Museum according to established procedures.

**Reservations**
- Manage group reservations and communications with school groups.
- Send relevant documents, prepare educational tools, and book rooms.
- Handle invoicing, follow up on payments, and liaise with the accounting department.
- Manage requests for our educational tools (Hana’s Suitcase and The Heart of Auschwitz).
- Compile attendance data and produce periodic reports.

**Logistical and Administrative Support**
- Manage inventory for the gift shop and supplies.
- Suggest improvements to enhance service efficiency.
- Provide logístical support during activities and public events.
- Provide reception coverage as needed.

**Requirements**:

- Bilingual (French/English)
- Proficient with Microsoft 365, Zoom, and Teams
- Excellent interpersonal and organizational skills
- Comfortable working with diverse audiences
- Ability to work independently and proactively

**Working Conditions and Benefits**
- Permanent full-time position
- 20 vacation days after one year of service
- 12 sick days
- Paid leave for Jewish holidays and family events
- Group insurance plan
- Defined contribution pension plan (5% employer contribution)
- Possibility of remote work depending on operational needs

**Job Types**: Full-time, Fixed term contract

Pay: $42,000.00-$45,000.00 per year

**Benefits**:

- Company pension
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Language**:

- French (required)
- English (required)

Work Location: Hybrid remote in Montréal, QC H3W 1M6

Application deadline: 2025-07-23

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