Manager, Business Operations

**About Durham College**:
Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

**About Corporate Training Services**:
Corporate Training Services (CTS) is a $12M division, with a 30-year history as part of Durham College. CTS provides training services to private and public companies, governments, non-profits and crown corporations. Our solutions are vast, and include commercial driver licensing, equipment licensing, immersive learning, trades advancement, leadership and management, professional proctoring and sales and service. And we partner with some of the biggest brands in corporate education.

**Duties and Responsibilities**:
This role will focus on Corporate Training Services’ business operations process optimization, systems, management reporting, pricing, governance, operational improvement and optimization projects, with the ultimate goal of establishing operational excellence and rapid growth principals across CTS operations departments. The role will work closely with the CTS Director, CTS leadership team, and CTS support admin staff. The role will also support annual planning and budgeting, business case development, strategic initiatives, large customer and partner contracts and RFP opportunities.

This role will lead strategic projects for CTS around systems, integrated business process and operations, and will liaise directly with finance, procurement, HR, executive and other functions at Durham College.

The role will also manage complexity considerations for CTS including risk items, sales tax, revenue and deliver backlog, sales pipeline conversation factors, business cases, and complex deal pricing, risk quantification and cost estimation.
- Business process & management reporting (forecasting, sales pipeline, delivery schedules)
- Business systems oversight (Destiny, D2L LMS, benefits, price books, ecommerce, etc.)
- Operational planning & corrective action planning (macro/micro predicative planning)
- Complex project tracking, control and monitoring (national rollouts, multi-year projects)
- Deal/RFP pricing, margin estimator, contingency, and risk assessment
- Market monitoring - competition, trends, pricing, new systems, operational best practices
- Manage CTS grant & large funding pursuits & business cases
- Governance - Align/monitor CTS procedures to create efficiency with Durham College procedures
- Advisory - Make consultative recommendations to improve contribution & revenues

**Qualifications**:

- A minimum of a three (3) year advanced diploma or degree in business administration, business management or accounting
- A minimum seven (7) years of relevant work experience in general finance and budgeting, including profit and loss, and cash-flow principals, deferral and accrual accounting principles, management driven cost savings and the quality of business decisions for spend managed by this group
- Proven strong project management skills
- Strong presentation skills with experience presenting compelling business cases and financial alternatives
- Excellent analytical, reasoning, and problem-solving skills for documentation, evaluation of business needs, developing financial success plans and evaluation of service delivery
- Extensive Excel, PowerPoint & Visio Skills
- Familiar with financial systems, ecommerce systems and registrations systems, preferably Banner and FAST
- Superior ability to organize and oversee planning, details and execution thereof. Ability to work with mínimal direction to meet established timelines
- Strong organizational skills with excellent data management and time-management abilities

**Required Skills**:
$68,911 - $86,140

Required Experience