Claims Administrator

**Tokio Marine Canada is l**ooking for a** **Claims Administrator**
**WHO WE ARE**

We are Tokio Marine Canada (TMCAN), a new, entrepreneurial, start-up Canadian insurance company based in Toronto, with a focus on the commercial Property and Casualty industry. We are part of the Japanese-based Tokio Marine Group of Companies, one of the world’s largest and most reputable insurance organizations. At TMCAN we will work with select brokers across Canada providing business insurance solutions for Canadian customers across a broad spectrum of insurance coverages.

At TMCAN, we exist to help Canadian businesses, supporting them in the risks they take on, by partnering with professional insurance brokers in providing practical solutions, coverages, and superb service.

Our Noble Purpose: We believe in a future Canadian Society that is innovative, progressive, and prosperous. This will require businesses to grow, challenge the status quo, and take calculated risks. We exist to help Canadian business by supporting them in the risks they take on by partnering with select professional brokers in providing practical solutions, superb service and being there in their times of need. We are Tokio Marine Canada - we aspire to be a Good Company - and you can trust us to always do the right thing.
**THE OPPORTUNITY**

Reporting to the SVP, Claims and Corporate Counsel, and working closely with business leaders and your peers, we are looking for a Claims Administrator to join our team. You will handle the administration for the claims group - open & close claims, manage claims flow and claims inbox. You will work with business leads in supporting the business from the claim’s perspective, working with brokers, insureds, third party vendors, and internal departments. You may also manage TPAs and dbx for Group Originated Business. You may also handle general office administration as needed. Our focus is simple - create the best team of professionals in the business. If you enjoy the excitement, challenges and rewards that come with creating better ways to do business, this may be the opportunity for you.
**WHAT YOU WILL DO**

Your responsibilities will include:

- Setting up claims (manual/system), including acknowledgement letters, closing claims
- Managing claims inbox
- Assigning claims to adjusters
- Managing invoices from providers - review, facilitation of payment with finance
- Assist in the design and testing of ISI claims system
- Assist in the management of TPAs
- Handle production of bordereaux for various GOB business
- Prepare loss runs, claim reports
- Assist in addressing broker queries and requests regarding claims
- You will also likely assist with broader company and office administrative tasks
**WHO YOU ARE**

You have direct experience in claims administration. You are team player with a positive attitude who thrives in a consensus culture with an emphasis on collaboration. You are a self-starter who is excited by the opportunity to jump right in and can come up to speed quickly. You are comfortable working on a lean team and are not afraid to roll up your sleeves and do the work that needs to be done.

Our new Claims Administrator will have:

- The ideal combination of education and experience - a university degree or college diploma and a minimum of 3-5 years of experience in claims administration with an insurer.
- Knowledge of principles, practices and procedures related to claims and ability to read and interpret claims documents.
- High level of organizational skills and attention to detail.
- Proven ability to multi-task and manage multiple priorities at the same time while meeting deadlines, driving for results.
- Experience working closely with others and enjoy an atmosphere of cross-collaboration.
- Ability to thrive in a changing environment and be comfortable with ambiguity.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, and Outlook.
- Excellent written and verbal communication skills (English) are required; fluency in French is preferred but not required.

**WHAT’S IN IT FOR YOU**

You will have the opportunity to work with leadership and across teams and have an impact on the business, its growth, and the future of the company. The opportunities for the people that join Tokio Marine Canada are significant, from personal and professional growth to innovation and collaboration, we are committed to fostering an environment to help our people work together and realize their potential.

In addition to offering a great opportunity to learn and grow, we also offer a full company-paid benefits package, RRSP matching program, a competitive vacation plan, and flexibility including a hybrid work environment and full technology setup for your home office.

**_Opportunity awaits - come realize your potential at TMCAN_**

**A BIT MORE ABOUT US**

At Tokio Marine, we are a new and growing company. We value collaboration and knowledge sharing and we actively seek out ideas. Your work