Technical Sales Representative

SUMMARY OF ESSENTIAL FUNCTIONS:
**Duties & Responsibilities**

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:

- Identifying and securing sales opportunities of all products or services offered to develop, grow the business and expand market share.
- Building, managing and enhancing relationships with customers in the defined territory.
- Use CRM tool to manage customer relationships which includes leads, opportunities, orders and account plans.
- Development and implementation of sales strategies to achieve sales forecast.
- Develop, nurture and maintain close working relationships with decision makers.
- Provide technical training for clients on products and services offered.
- Observes, collects and evaluates customer install base. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g., INTERFACEÓ under general direction of their sales manager and/or Regional Engineer.
- Analyzes the equipment survey for inventory optimization opportunities within current management guidelines.
- Investigates mechanical seal failures and makes recommendations for changes in product configuration, design and materials for improved performance by producing failure analysis reports.
- Communicates orally and in writing with customers, company personnel, and vendors providing counseling, quotes, recommendations, and technical assistance.
- Collects new equipment data sheets from customer’s project engineers and makes recommendations with guidance from their Manager and/or the Regional Engineer.
- Develops close working relationships with internal support staff to help facilitate business objectives.
- Performs other duties and responsibilities as necessary to comply with customer requests, or as required by their Manager.

**Diversity & Inclusion**

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

**The Individual**

POSITION REQUIREMENTS:
**Education**:

- Post
- secondary education in Engineering (Mechanical preferably) or equivalent industry experience
- Professional selling skills training would be an advantage.

**Experience**:

- 3+ years of related technical sales experience selling to various markets would be an advantage.
- Experience in the rotating equipment industry.

Knowledge/Skills:

- Understand how to effectively use computers and mobile devices to enhance productivity.
- Understands how to use CRM tool to manage customer relationships
- Self-motivated and proactive approach to managing a territory
- Establish and maintain a professional relationship with customers/prospects
- Ability to present information in front of a large group
- Problem solving skills are an asset.
- Efficient time management skills.
- Excellent interpersonal and communication skills.
- Existing customer network in the oil and gas / petrochemical industry in the region at the end user level would be an asset.

PHYSICAL/MENTAL REQUIREMENTS:

- Complete all safety training for site access (Site Orientation, H2S, WHIMIS, First Aid, etc. )
- Drug and alcohol testing may be required for customer site access.
- Travel in company vehicle for extended periods on time.
- Hotel room overnight stays may be required.
- Ability to think strategically and develop strategic plan.
- Ability to plan and work independently.
- Deal with different personalities and overcome communication barriers.

**About Smiths**

**About John Crane