Manager, Patient Safety, Patient Experience

Employment Status: Full-time
Department: Patient Safety, Patient Experience & Risk
Job Code: 17446
- Pension - Dental Insurance - Disability Insurance - Health Insurance - Life Insurance

At Guelph General Hospital, we are committed to our Mission of _providing exemplary and equitable care for and with our community._

Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you can see more details about the position currently available below.

**Current Rate of Pay**: Min $54.04- Max $67.56

**Current Shifts**: Days

**Position Summary**:
The Patient Safety, Patient Experience & Risk Department is responsible for:

- Development, management & oversight of GGH’s Enterprise Risk Management (ERM) program, including the annual risk assessment checklist (RAC) program
- Management and oversight for the patient safety incident review process, including the critical incident reviews and quality of care review processes
- Development and planning of a comprehensive patient experience program, including patient experience surveys and patient relations
- The administration and maintenance of the safety incident reporting system
- Ownership of GGH’s med-legal processes, including acting as the key point of contact for legal claims and representing the organization at discovery

Reporting to the Director of Strategy, Quality & Patient Safety, the Manager for Patient Safety, Patient Experience & Risk will work closely with other departments to provide leadership, insight and expertise in supporting a culture of quality and safety across the organization. The Manager, in collaboration with the Director, will oversee the day-to-day operations of the Patient Safety, Patient Experience & Risk Department.

**In this role, you will**:

- Have ongoing opportunities to learn and grow with a generous professional development program via our education assistance fund and in-house development programs
- Have access to a total rewards package which includes competitive pay, health and dental benefits (through GGH or HCP) and the Healthcare of Ontario Pension Plan (HOOPP) where we match your contributions by 126%
- Be a part of an organization committed to the well-being of our workforce
- Support the Guelph Wellington Ontario Health Team’s commitment to anti-racism and anti-oppression through our actions
- Be a part of a team of high performing health care professionals

Guelph is the perfect location for health care professionals seeking to make the most of life’s experiences. From our expansive trails and waterways to internationally recognized arts and cultural events, to diverse restaurants and craft breweries, the Royal City has something for everyone
- It’s one of Ontario's most robust and growing economies
- You will have access to excellent schools which include a university and college
- There are multiple centres of faith reflected in the community

**Qualifications, Experience, Skills and Abilities**:

- Registered Healthcare Professional
- Bachelor’s Degree in a healthcare field, Master’s degree preferred
- Minimum of 5 years of acute care clinical experience.
- 2 years of formal management experience with demonstrated leadership skills and responsibilities
- Minimum of 3 years experience in quality management, patient safety, negotiation and conflict resolution and facilitation
- Experience with Lean process improvement methodologies
- Membership in relevant professional organization(s)
- Certification/Designation in Patient Safety (e.g. CPPS, CPSO) preferred
- Experience in medico-legal preferred
- Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment
- Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians
- Demonstrate leadership with respect to enhancing patient and staff safety.
- Demonstrate leadership to support patient experience, satisfaction and safety.
- Demonstrated excellence in interpersonal communication, coaching, mentoring and team-building skills.
- Demonstrated ability to facilitate positive interactions among all members of the healthcare team.
- Proven analytical, problem solving and critical thinking skills.
- Strong change management skills and demonstrated success in facilitating department-level change initiatives.
- Demonstrated ability to make sound and effective decisions.
- Knowledge of the Ontario healthcare system and applicable legislation
- Computer Skills: proficiency in NSIR, RL Solutions, Office Suites (including Excel) and other appropriate statistical and computer programs

Come and join our team if you are looking for an exciting opportunity where you will be supported and empowered.
- All positions at GGH contribute to ensuring there is a safe environment for patients, staff and visitors. GGH is committed to fostering a safe a