Client Service Manager

7 days ago

Burnaby, Canada DataCore Mail Management Ltd. Full time

DataCore is seeking an individual to join our client service team in the exciting industry of mail marketing services. We seek a person with a positive can-do attitude, who wants to be part of a small, closely-knit team, who likes to work collaboratively, has a strong sense of integrity and responsibility, and who enjoys learning new things. In other words, someone awesome to join an awesome team.

This role is responsible for helping to coordinate the production of direct mail projects for assigned DataCore clients and contributing to positive client relationships.

Duties include:

- Participating in the planning and implementation of direct mail projects to ensure on-time delivery and customer satisfaction. This involves coordination of information and instructions for creative development, printing, data processing, personalization, inserting services, shipping & logistics, postal and postage requirements/regulations, and tracking & reporting.
- Becoming familiar and knowledgeable about Canada Post services and requirements.
- Learning about direct mail marketing and direct mail production.
- Communicating clearly and accurately on a timely and proactive basis with both client contacts and internal team members.
- Helping to prepare client billing information.

Experience or knowledge of marketing, customer communications and customer data would be ideal, but you will learn more working with us.

Join us and learn the ins-and-outs of mail marketing services. On-the-job training will be provided, and we expect you to arrive curious, eager to learn and excited to contribute.

We offer competitive compensation and comprehensive benefits.

DataCore Mail Management is Vancouver’s premier mail marketing and processing company. We help organizations in BC and all across Canada make the most of data-driven, targeted direct mail. Some of the biggest companies in Vancouver and Canada are our clients. DataCore is a Canada Post Smartmail Expert Partner.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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