Banquet Server/morning Hospitality

2 weeks ago

Edmonton, Canada Matrix Hotel Full time

**ESSENTIAL JOB FUNCTIONS**:
Meet and welcome conveners and guest to events and offer assistance with any additional requirements.
Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware.
Assist clients with setting up and taking down displays and arranging audio/visual needs.
Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
Assist guests with their food and beverage needs while in the Hospitality Suite.
Take and serve guest orders promptly and according to service manual.
Maintain a working knowledge of the unique food and beverage products carried by the hotels. Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

**MINIMUM QUALIFICATIONS**:
Minimum 1 year previous banquet experience preferred
Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and serviceware.
Ability to remember, recite and promote the variety of menu items.
Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
Ability to operate beverage equipment, e.g., coffee maker.
Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
Fluent in English (written and oral).
Must be able to work varied shift work, including weekends and holidays.

**ADDITIONAL QUALIFICATIONS**:
Security clearance required upon offer of employment.
Possess sensational customer service philosophy and a self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Highly organized, results oriented and ability to work in a multi-functional team environment.

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest

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