Manager Home and Community Care

**Requisition Details**:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Assisted Living Services
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: Yes
Travel: Yes

**Job Summary**:
The Manager Home and Community Care (HCC) provides professional and practice leadership to staff and is responsible for ensuring the provision of safe, effective quality client care within their program area. The position is accountable for working as part of an integrated regional management team to ensure the successful execution of site operational goals and for managing the delivery of in-home care services, staff hiring, supervision and training, client service programs, and team operations.

**Key Responsibilities**:

- Directs and monitors delivery of client care services and day to day functions and performance of the staff in accordance with current regulatory guidelines and VON policies, procedures and standards.
- Assists staff to complete risk assessments, investigations of issues, injuries and reporting related to client or employee incidents.
- Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
- Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.
- Participates in budget preparation, financial performance management and measurement reports.
- Participates in local, regional or national team or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.
- In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.
- Builds and sustains strategic relationships with current, new and prospective VON partners, and community organizations.
- Receives and documents all employee, family and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate Director.
- Participates on the on-call rotation as required.
- Ensures occupational health and safety policies, programs and activities are performed by staff, in compliance with VON’s health and safety policies and guidelines and the Occupational Health and Safety Act.
- Assesses and documents community needs and assists in developing business and funding proposals to meet emerging opportunities.
- Provides support for department presentations and reports.
- Works in collaboration to ensure staff are trained and competent within their roles.
- Completes reports for internal and external stakeholders conducting relevant analysis and ensuring timely submission.
- Completes risk assessments, investigations of issues, incidents or injuries as required.
- Facilitates front line staff development and growth using a team approach and working in concert with the practice leaders and educators to facilitate excellent outcomes for quality care delivery, client service and provider safety, and service provider competence. This includes and is not limited to use of competency assessments, annual performance development plans, individual learning plans, referral to practice educators and on-going mentorship.
- Provides service provider personnel with access to clinical advice, support and clinical reference resources
- Additional responsibilities as assigned.

**Common Leadership Responsibilities**:

- Promotes the strategy of VON and its role as an integrated community care provider to all stakeholders and staff.
- Prioritizes and ensures alignment of emerging opportunities in the community with VON strategic plan.
- Provides leadership in navigating the requirements and complexities of unionized and non-unionized environments.
- Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staff.
- Promotes the LEAN team management approach to ensure a common paradigm of management and discipline of management practices.
- Ensures there are mechanisms for all staff to come together to hear of organizational news and to provide feedback on what is working and what is not working.
- Ensures the completion of performance development and learning plans for all staff.
- Promotes common approaches to orientation, learning, motivating, recognizing and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding milestones.
- Provides leadership and commitment to building client and family engagement and following Accreditation Canada Standards.
- Provides leadership in the promotion of a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations, that KPIs related to sa