Liquor Store Assistant Manager

2 weeks ago

Surrey, Canada Berezan Group Full time

We are looking for an Assistant Manger for our **Moose** Location**

Berezan Liquor Stores are a family-owned chain of Liquor Stores that is committed to providing our customers & guests with exceptional service and fantastic experiences Our stores are known for our large selection of products, including many that are difficult to find elsewhere. And don’t forget our always cold -2 degree beer fridge Our 20+ years in the business have given us the expertise to make sure our customers are receiving the best experience possible each and every time they visit our stores

***OVERVIEW**

The Assistant Manager assists the Manager with the day-to-day operations of the store and takes on and leads activities and special projects as assigned by the Manager. In addition, the Assistant Manager leads the Team in accordance with Company’s and the Manager’s policies and procedures.

**PRIMARY RESPONSIBILITIES**

**Customer Service**
- Set the example through personal practice for exemplary customer service.
- Ensure customer needs are met, complaints are resolved, and service is personal yet efficient.
- Seek and recommend ways to improve customer service.

**Team Interaction**
- Lead team activities and special projects as assigned by the Manager while ensuring quality and meeting set timetables.
- Lead team members in accordance with policies and procedures.
- Lead and direct the work of other team members.
- Provide positive feedback and reinforcement to team members.
- Assist team members when needed.
- Provide support and serve as back-up to team members during peak periods or when scheduling conflicts arise.
- Set a positive example through actions AND words.
- Motivate Team Members through positive interaction, respect and with an honest desire to see them succeed.

**Sales, Merchandising and the Store**
- Maintain store appearance and product presentation to company standards.
- Lead display building as assigned by the Manager.
- Keep product stocked.
- Make sure labels are on all product.
- Bring-up product issues with the Manager.

**Management**
- Rely on experience, judgment, and the store Manager’s guidance to plan and accomplish goals.
- Report to the Manager regarding team interaction, store products and assigned projects.
- Assist with interviews, team member orientation and training as required.
- Help team meet productivity and quality goals.
- Complete assigned paperwork and reports as required on time and with accuracy.
- Lead and complete projects as assigned on time and with accuracy.
- Take responsibility for your actions, accept constructive criticism, and follow direction.
- Share ideas, thoughts, and goals.

***KNOWLEDGE AND SKILL REQUIREMENTS**
- Basic reading, writing, and arithmetic skills required.
- Knowledge of office processes, procedures, and technology.
- Product knowledge is an asset.
- Strong people skills.
- Excellent organizational and time management skills.
- Team player with strong communication skills.
- Positive attitude and top notch customer service skills.
- A desire for continued education.
- ** Must have weekend and evening availability**

**PERKS**
- Competitive Wages
- Bonus program for eligible team members
- Store Discount
- Monthly Staff Incentives
- Regular Product Tastings
- Discounts at our sister companies Sasquatch Mountain Resort and Urban Hostel Retreat in Kelowna
- Full medical/dental benefits after 3 months of full-time employment
- RRSP/Pension program available for full time employees

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