Field Tech Ll

2 weeks ago

Toronto, Canada CompuCom Systems, Inc. Full time

Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Field Technician to join our team.

What We Need & What You'll Do (Responsibilities):

- Exceptional Customer Service and relationship building competence
- Travel within a radius of up to 125+ miles daily in a specific route
- Understand AC/DC and backup power concepts
- Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
- Manage triage, troubleshooting and resolution to client scope on IT equipment
- Occasionally works at heights of 20’ to 25’, lift equipment training provided
- Document efforts, issues and resolutions, close cases/tickets daily
- Experience desired in copper and fiber cabling and various terminating connectors
- Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment

Who You Are (Qualifications):

- Minimum 1 to 2+ years of IT technical support experience
- Hands on Break-Fix experience
- CompTIA A+ certification (preferred)
- Able to lift 50 lbs.
- Net+ CompTIA certification preferred
- Driver's License (required)

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