Cisco Design Lead
5 days ago
Job Title: Design Lead
Key Responsibilities:
- Lead the design and implementation of Cisco’s contact center infrastructure solutions, including UCCE, CUCM, and CVP, to meet business requirements and objectives.
- Collaborate with stakeholders to gather requirements, conduct system analysis, and design scalable and reliable contact center solutions.
- Provide technical leadership and guidance to a team of engineers and developers, ensuring best practices and adherence to design principles.
- Evaluate and recommend enhancements to call flow functionalities and contact center technologies to improve service delivery and customer satisfaction.
- Troubleshoot and resolve technical issues related to Cisco’s contact center infrastructure, ensuring high availability and performance.
- Stay updated with industry trends and advancements in contact center technologies, recommending and implementing innovative solutions.
Qualifications:
- Extensive expertise in Cisco’s contact center infrastructure approach, products, and technologies, including UCCE, CUCM, and CVP.
- Proven experience in designing and implementing call flow functionalities and creating/modifying CVP Studio and UCCE scripts.
- Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
- Effective communication skills with the ability to collaborate with diverse teams and stakeholders.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Pay: $101,088.00-$108,157.00 per year
**Benefits**:
- Dental care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Cisco: 5 years (preferred)
- Designing: 5 years (preferred)
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