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When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**:
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier’s Benefits Program**:
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (_Dental, medical, life insurance, disability, and more)_
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
**What are your contributions to the team?**:
- Establish and maintain governance frameworks, policies, and procedures to ensure effective program management.
- Develop and implement strategic plans for program governance and alignment with organizational goals.
- Track and report on operational performance, using metrics and KPIs to ensure objectives are achieved.
- Collaborate with internal and external stakeholders to ensure operational objectives are met.
- Drive continuous improvement initiatives to enhance effectiveness and efficiency.
- Identifying mitigating risks associated with strategic projects and initiatives ensuring that appropriate risk management protocols are in place.
- Providing regular updates and reports to senior leadership on the progress of strategic initiatives, including any challenges and opportunities that arise.
**How to thrive in this role? Skills, knowledge & experience**:
- You have at least 10 years of experience in aerospace, with a focus on governance and strategy.
- You have a bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree or MBA is preferred.
- You have strong organizational and analytical skills with a good attention to detail.
- You have a passion and strong capacity for big data analytics using relevant technologies to automate, perform data transformation, build business intelligence, and improve analytical insights.
- You have ability for synthesis and for presentation of complex information.
- You have the ability to exercise full discretion in dealing with highly confidential matters.
- You are able to multi-task under a highly demanding and continuously changing environment.
- You have the ability to communicate with all levels of the organization (from senior management to staff).
- You have a strong team spirit and leadership abilities and you demonstrate flexibility.
- You have a proven leadership skills with the ability manage 1-2 interns.
- You are able to meet tight deadlines.
- You are proficient in PowerPoint, Excel, Power Bi, Azure Data Studio, SQL, Database Management and MS Access.
- You have knowledge of Zendesk, AI, Microsoft Power Apps would be an asset.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Customer Service, Parts Services - Program Manager - Strategy & Governance
**Primary Location** Administrative Centre (CA)
**Organization**Aerospace Canada
**Shift** Day job
**Employee Status** Regular
**Requisition** 7395 Customer Service, Parts Services - Program Manager - Strategy & Governance
