Clinical Coordinator, Community Mental Health

Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

We currently have an exciting **Full Time** opportunity for a Clinical Coordinator, Community Mental Health & Substance Use Services to join our team in Surrey / Delta BC.

If this sounds like the ideal role for you, here are more reasons why you should apply:

- A career that offers you the opportunity to work in a fast growing and exciting organization with professionals who are excellent in their respective fields.
- Fantastic opportunities for support and mentorship into supervisory and management roles are available as you advance within the organization.
- An opportunity to make a difference every single day in the world of health care.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Detailed Overview:
In accordance with Fraser Health's Vision, Mission and Values, Mental Health & Substance Use program mandates and clinical practice guidelines, and with an emphasis on rehabilitation and recovery and reducing barriers to re-enter the system of care, supports individuals and families with and affected by acute/episodic mental illness and substance use disorders by coordinating the day-to day operation of the mental health & substance use team, enabling care coordination within the local service area and across the care continuum including substance use services, mental health services, regional and provincial services. Facilitates consistent, relevant and timely treatment on-demand, rapid re-engagement, and access to information and outreach services where appropriate and feasible to assess and/or engage with clients within their own environment and community. Provides leadership to contracted service providers and interdisciplinary teams in the development, delivery, and evaluation of service delivery to enable effective utilization of client resources.

Establishes strong working relationships with other health care providers and community partners. Ensures that operations and service planning align with establishing a dignifying, purposeful and trusting relationship with clients, promoting self-determination and independence; encourages knowledge exchange in day-to day activities, and empowers clients and natural supports to connect and engage within their communities. Ensures that individuals with lived experience and their family members are supported in navigating the health care system.

**Responsibilities**:

- Coordinates the day-to-day activities to ensure optimal use of resources and efficient use of clinical staff by methods such as establishing client priorities, assigning and adjusting work assignments, ensuring that necessary resources are available, promoting a positive team environment, and ensuring that staff have access to critical incident debriefing.
- Supervises designated clinical staff by participating in performance evaluation, assisting in planning staff training, development and orientation requirements, and developing, organizing and implementing in-services and education programs for staff in collaboration with the Manager. Participates in the recruitment of new clinical staff by acting as an interview panel member, developing interview questions, and making recommendations to the Manager regarding hiring decisions. Conducts client file reviews by reviewing clinical records ensuring that they are complete and clinically sound.
- Provides a linkage between community mental health and substance use programs, the acute care hospitals, and community residential facilities by performing duties such as leading and participating in intake meetings, client reviews, discharge planning rounds, case conferences to review cases that may require follow-up and meeting with the Mental Health & Substance Use Clinicians to discuss new referrals or those currently on caseload.
- Assists staff in resolving complex clinical issues by providing clinical consultation, role modeling, instruction, and coaching