Bookstore Clerk

**INTERNAL**

**BOOKSTORE CLERK**

**Bookstore**

**Part-Time, COPE (17.5 hours per week)**

**#COPE-23-06**

Under supervision of the Manager, the incumbent’s primary role is that of a customer service representative. The following is a brief outline of the responsibilities.

**DUTIES**:

- Serve as the first point of contact for internal and external customers;
- Perform daily cash transactions on the POS system ensuring all transactions are handled in an accurate and timely manner;
- Open and close the Bookstore in accordance with store policies and procedures;
- Monitor the floor and gates for security issues and notify immediate supervisor of issues;
- Price, stock, tag and shelve course materials, general merchandise and stationery supplies;
- Print, process and ship all online web orders using Bookware 3000 and select shipping partners;
- As directed, pull and pack all course material slated for return;
- Assist with the maintenance of spreadsheets as well as with the research and ordering of course materials;
- Assist marketing initiatives involving on-campus digital display screens and other forms of social media;
- Perform other related duties as required.

**QUALIFICATIONS**:

- Minimum Grade 12 education with post-secondary education considered an asset;
- Minimum of one year of retail experience preferred;
- Working knowledge of POS systems;
- Must be mathematically competent;
- Ability to effectively handle frequent interruptions while meeting deadlines;
- Familiarity with social media platforms including Facebook, Twitter, Instagram, Pinterest and Snapchat;
- Ability to interact with students, staff and the public, exercising diplomacy and discretion**;**:

- Excellent organizational, interpersonal and customer service skills;
- Ability to work within a culturally diverse environment;
- Ability to work independently and as a team player;
- Ability to lift up to 25 lbs on a regular basis;
- Familiarity with Lakehead University routines, policies and procedures (i.e. Lakehead Calendar, Occupational Health & Safety Act).