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Program Worker

2 weeks ago

Toronto, Canada Sherbourne Health Full time

**internal/external posting**

job title: Program Worker (2SLGBTQCommunities)

job ID #: CHCBI PW 23-0222

department: Community Health and Capacity Building Initiatives

reports to: Program Manager, Capacity Building Initiatives

salary range: CS2 $21.68 - $29.91 per hour

status: Part-Time, Permanent

hours: 22.5 hours per week

**Who we are**:
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers. Our mission is to advance the equity and quality of care and services and to improve health for underserved communities. This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed, 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.

**Working at Sherbourne**

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

**we believe in work-life balance and offer**:

- A competitive salary.
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
- Paid time off (prorated to part time hours)
- Paid professional development days per year - related to position/responsibilities.

**about the role**:
This position will be responsible for participating in the planning, development, evaluation, and facilitation of group programming for 2SLGBTQcommunities, and take a lead in outreach and promotion to recruit participants.

**scope of the mandate**:
This position is responsible for the implementation of weekly and sessional capacity building groups and workshops, including outreach and participant recruitment, facilitation, and evaluation of various programs in accordance with an annual planning cycle. Participation and promotion in the greater community is required to ensure and maintain the profile of 2SLGBTQcommunity programs and continually build relationships within the community.

**day to day responsibilities**:
**Group Facilitation**
- Facilitates targeted recruitment processes designed to attract participants aligned to specific program needs.
- Works with team members to develop, implement and evaluate group programming.
- Prepare meal plans, shopping list for purchasing ingredients and shop for daily programming.
- Acts as a resource for program participants, proactively providing information and responding to requests on time.
- Establishes trust and credibility with program participants and partner agencies in order to maintain effective relationships. Provides on-going feedback and encouragement to group participants.
- Addresses any issues with group participants, including but not limited to breaches of policy and procedures.
- Communicates effectively with Sherbourne programs to ensure service is provided collaboratively.
- Participates in any planning and activity, with Program Manager to plan and activate fund development.

**Administration**
- Produces relevant written materials
- Presents and promotes groups and workshops at various community events and conferences as directed.
- Ensures adequate data and statistics are collected in the daily groups.
- Attends and participates in Sherbourne meetings as requested by the management.

**To thrive in this role, you’ll need**

**education/experience/skills/abilities**:

- Bachelor’s Degree in social work/social sciences or related field and three years of experience facilitating community initiatives or an equivalent blend.
- Familiarity with Toronto’s diverse 2SLGBTQ communities
- Knowledge of the community services, programs and resources available to 2SLGBTQ communities in the Greater Toronto Area
- Ability to engage and collaborate with a variety of partners, including volunteers, youth and adult community members and service providers.
- Ability to plan and facilitate high-quality and creative in-person and virtual workshops and training for the community.
- Demonstrated ability to reach out to marginalized populations, create and develop effective partnerships.
- Demonstrated experience with group facilitation, negotiation, mediation and conflict resolution.
- Excellent problem solving, critical thinking and information management skills.
- Excellent written and verbal communication skills, a