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Server/bartender

2 weeks ago

Pembroke, Canada Best Western Pembroke Inn & Conference Centre Full time

Demonstrate a warm and professional attitude when interacting with all guests and co-workers.
- Arrive for your shift ready to work, and in your full uniform including nametag. Uniforms are the employee’s responsibility to purchase after the 3-month probationary period.
- Be knowledgeable about our dining menus, drink menus and daily features.
- Work efficiently and maintain a clean work environment at all times.
- Be effective in communicating with all other departments in the Restaurant.
- Keep the restaurant clean and tidy, as this is the first thing our guests see when they walk in.
- Ask questions when you are unsure how to do something. If a guest asks you a question you are not sure the answer to, let the guests know you are unsure and you will get back to them.
- Follow our company’s policies and procedures at all times.
- Upsell menu items wherever possible. Be aware of products we are out of and our daily soups and features.
- Complete shift check list during each scheduled shift.
- Responsible for coffee service set up and clean up when required.
- Be accurate and consistent when taking and inputting reservations.
- Provide consistency in our service standards and ensure the quality of our product is being met.
- Work with the front of house team to create the best possible dining experience for our guests.
- Strive to always provide the best service to our guests.
- Function and bar set up, service and clean up.
- Ensure you are checking the reservation book at the beginning, during and end of your shift.
- Deal with any guest complaints in a calm and professional manner. Pass along all complaints to the management team.

**Job Types**: Full-time, Part-time

**Salary**: $16.55 per hour

Expected hours: 20 - 40 per week

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Supplemental pay types:

- Tips

**Experience**:

- serving: 1 year (preferred)
- Bartending: 1 year (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person